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Technical Helpdesk Representative
Job in
Warren, Macomb County, Michigan, 48091, USA
Listed on 2026-02-13
Listing for:
KCM Technical
Full Time
position Listed on 2026-02-13
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Technical Helpdesk Representative
Warren, MI
Able to work first and second shift as well as occasional Saturday hours
Duties- Problem recognition
- Research
- Isolation
- Resolution
- Developing follow-up steps in support of IT systems that support vehicle programming.
- Resolve less complex problems immediately, while more complex problems are escalated for resolution.
- Professional work history or training with a focus on IT or automotive systems
- Customer contact experience
- Self‑motivated with a proactive approach to meeting and exceeding customer expectations.
- Computer hardware and software experience
- Knowledge of LAN/WAN IT infrastructure
- Ability to diagnose and repair PC hardware/ networking components
- Substantial problem‑solving abilities
- Ability to work and thrive in a team environment
- Maintain a professional image at all times
- Exceptional communications and organizational Skills
- Dedication to excellent attendance
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