Sr. Systems Administrator

Position Summary

Wright Tool Company (WTC) is seeking an experienced, hands‑on Senior Systems Administrator to own the day‑to‑day operation and support of the company’s business IT environment. This role is the primary on‑site technical resource supporting end users, warehouse operations, Windows infrastructure, and business‑critical systems, with a strong emphasis on SQL Server and operational ERP/WMS support.

Reasonable Accommodations Statement

In order to perform this job successfully, an individual must be able to perform the essential duties outlined below. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform these essential functions.

• Serve as the primary on‑site IT support resource for all employees
• Troubleshoot and resolve issues related to:
• Windows desktops and laptops
• User accounts, authentication, and access issues
• Office and warehouse printing
• Zebra label printers and shipping label workflows
• Mobile warehouse devices and scanners
• Support pick/pack/ship workstations and high‑volume printing operations critical to daily fulfillment

• Administer and support a hybrid Windows environment
• On‑prem Active Directory
• Microsoft 365 Commercial / Entra
• Perform user onboarding and offboarding tasks (accounts, group access, device readiness, license alignment)
• Manage endpoint lifecycle activities including imaging/provisioning, replacements, break/fix support, and retirement.

• Administer Windows Server 2022 systems, including VMware vSphere virtual servers hosted on on‑site physical infrastructure and SAN storage
• Perform routine server administration and troubleshooting:
• Service availability
• Capacity and performance issues
• Scheduled maintenance
• Coordinate with the MSP on EDR, patching, vulnerability remediation, backup execution, and restore validation

• Provide primary operational support for SQL Server 2022
  , including:
• Scheduled jobs and automation monitoring
• Failure response and remediation
• Backup and restore coordination
• Basic performance troubleshooting and optimization
• Maintenance of SQL views used by ERP, WMS, and automation workflows
• Support and coordinate with vendors for business applications, including:
• Sage 300 ERP (major plus)
• Path Guide Latitude WMS
• Epicor EDI HQ
• Sage Inventory Advisor
• Sage plug‑ins (Tairox Tools, Orchid EFT)

• Support and administer the on‑prem Ubiquiti Uni Fi network environment – Network (switching and wireless), Protect (cameras), access (door key scan), Connect (digital signage).
• Troubleshoot connectivity, especially in warehouse and production areas.
• Maintain IT asset inventory and coordinate hardware replacements and spares.

• Perform routine administrative changes independently as part of normal operations.
• Execute approved changes safely with documentation and rollback awareness.
• Coordinate with and obtain IT Manager approval for significant environmental or architectural changes that impact availability, security posture, or system boundaries.

• Create and maintain operational documentation, including:
• Setup and troubleshooting guides
• New hire IT onboarding checklists
• Common recovery and support procedures
• Identify recurring issues and recommend operational improvements to enhance stability and efficiency.

• After‑hours or off‑schedule support may be required only in extenuating circumstances, such as critical business outages or urgent operational disruptions.
• This position is not a rotating on‑call help desk role.

• Proven ability to work independently, prioritize operational needs, and communicate effectively with non‑technical users

• 5+ years of hands‑on experience as a Windows Systems Administrator or similar role.
• Warehouse or distribution center IT experience preferred.
• Exposure to regulated or government‑contractor environments preferred.
• Associate’s degree in related field required, bachelor’s degree…