Sr Analyst, Customer Success

Job Title

Sr Analyst, Repair Analytics

Remote – USA

Director Customer Success – OEM Solutions

New vacancy

As a Senior Analyst within the OEM Customer Success organization, you will serve as the data analytics lead and trusted advisor for one or more OEM clients. In this role, you will apply deep analytical expertise and industry knowledge to help clients make informed decisions across automotive quality and warranty reduction. Your work will directly support client satisfaction, retention, and long‑term partnership growth.

• Apply advanced AI and analytics techniques to solve complex data challenges within the automotive industry.
• Analyze and interpret large, complex datasets to identify trends, insights, and opportunities.
• Develop predictive models to diagnose potential vehicle faults and underlying causes.
• Partner with engineering and cross‑functional teams to inform vehicle design and manufacturing improvements.
• Translate complex data into clear, actionable insights that support business and client decision‑making.
• Create and deliver detailed reports, dashboards, and presentations for stakeholders, including senior leadership.
• Serve as a trusted advisor to OEM clients, ensuring effective use of data and analytics to drive business outcomes.
• Build and maintain strong client relationships, proactively identifying opportunities to support sales, marketing, and product strategies.
• Act as a subject matter expert in automotive quality, warranty reduction, and competitive benchmarking.
• Lead client onboarding, training, and ongoing engagement to maximize value from analytics solutions.
• Continuously enhance analytics approaches by leveraging emerging tools, technologies, and methodologies.

• 2–5 years of experience in automotive, consulting, or data analytics‑related roles.
• Bachelor’s or Master’s degree in a relevant field.
• Strong analytical skills with the ability to interpret complex datasets and translate insights into actionable recommendations.
• Advanced proficiency in Excel and PowerPoint, with experience presenting to executive audiences.
• Solid understanding of automotive industry trends and dynamics.
• Preferred qualifications:
  
  Experience with Palantir Foundry;
  Proficiency in Python, Spark, and SQL;
  Demonstrated ability to integrate and analyze data from multiple, complex sources.

“We’re looking for someone who is both analytically sharp and genuinely curious about the automotive industry. In this role, you won’t just analyze data—you’ll turn complex information into clear, actionable insights that influence real business decisions. You should be comfortable working with large datasets, asking the right questions, and communicating your findings in a way that resonates with both technical and executive audiences.

Success in this role comes from balancing strong technical skills with the ability to build relationships. You’ll partner closely with clients and internal teams, so being proactive, collaborative, and solutions‑oriented is key. If you’re someone who enjoys digging into data, spotting trends others might miss, and using those insights to drive impact, you’ll thrive here.”

Starting salary range: $100,000 to $105,000 USD per year. The range may vary based on relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to  JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world.

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