ServiceNow Administrator

Job Description

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

• Candidates will demonstrate skills in areas for the administration, documentation and technical support of the Service Now platform. This position will vary in the scope of project responsibilities.
• Design, develop and implement Service Catalog workflows, ITIL processes and support integrations with external systems.
• Provides support for testing scenarios and test cases, to ensure application quality.
• Supports technology specific best practices and standards.
• Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, and testing, etc.

Must Have

Qualifications:

• 1-3 years’ experience supporting the implementation, administration, and/or configuration of ITSM tools.
• Service Now Experience should include platform support and both ITSM and ITOM modules.
• Experience supporting Java script, HTML, CSS and XML.
• Excellent communication skills

Nice to Have

Qualifications:

• Leadership skills in supporting technical initiatives
• Ability to develop quality documentation that clearly articulate solutions and the ability to perform demonstrations
• Administration of a Service Now instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• BS or BA degree in computer science, or equivalent experience.
• Mortgage and/or Financial Services industry experience is preferred.
• Service Now Administrator Certification (Quebec or Higher)
• Strong understanding of Service Now ITSM and ITOM products