Operations Analyst

Incentive & Offer Operations Analyst. (BBBH
2323688) Warren, Michigan

Salary: USD
50 - USD
54 per hour

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation’s biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them to hire a contract Incentive & Offer Operations Analyst. If you are interested in an opportunity to get your foot in the door with a leading company, we want to talk with you!

Location: Warren, MI (Cadillac Tower)

Schedule: Hybrid – In office Tuesday, Wednesday, and Thursday. Standard hours are Monday–Friday, 8:00 AM–5:00 PM, with occasional evening or off-hours support during monthly launches.

Duration: Long Term Contract

Pay: $50-54.00

Position Overview

We are seeking an Incentive & Offer Operations Analyst to support the creation, testing, and execution of incentive and offer programs across digital retail experiences. This role serves as a key operational partner within the incentive and offer ecosystem, helping ensure offer data is accurate, timely, and properly reflected across customer-facing applications and platforms.

The ideal candidate will work closely with business stakeholders, brand teams, technical partners, and external agencies to coordinate monthly offer launches, troubleshoot issues, support testing efforts, and maintain operational excellence across multiple work streams.

Key Responsibilities

• Coordinate monthly offer authoring and launch activities across supported brands and digital experiences.
• Review, validate, and maintain offer content and related data to ensure accuracy across systems and applications.
• Partner with internal stakeholders, brand teams, and external agencies to gather and clarify business and technical requirements.
• Support release planning activities, including requirements gathering, timeline management, and stakeholder communication.
• Participate in User Acceptance Testing (UAT) and release validation activities.
• Troubleshoot issues related to incentive and offer setup, display, and downstream integrations.
• Assist in managing escalations and JIRA Level 2 support requests.
• Create and maintain documentation, processes, and organizational tools that improve operational efficiency.
• Identify and elevate risks, gaps, or issues that may impact launch schedules or enhancement delivery.
• Develop a working knowledge of incentive management systems, web services, and system dependencies.
• Collaborate with external technical partners on application enhancements and web service upgrades.

Required Qualifications

• 2–4 years of experience in incentive management, offer operations, digital retail, marketing operations, or a related business function.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Strong analytical and problem‑solving abilities.
• Ability to build relationships and collaborate effectively with cross‑functional teams.
• Experience working in a fast‑paced environment with changing priorities.
• Strong attention to detail and commitment to delivering accurate work.
• Ability to understand technical concepts and work effectively with technical teams.
• Proficiency with Microsoft Office applications.
• Self‑starter who can work independently while coordinating across multiple stakeholders.

Preferred Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Systems, or a related field (or equivalent experience).
• Experience supporting OEM incentive programs and offer management processes.
• Experience with vehicle configuration data.
• Working knowledge of APIs, web services, system integrations, or response structures.
• Experience using JIRA or similar issue‑management tools.

Top Skills

• OEM incentive and offer management experience
• Strong communication and stakeholder management skills

Benefits

As an Incentive & Offer Operations Analyst with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending on the client, the assignment, and your performance, you can find potential opportunities for direct employment.

At Impellam Group, we offer a competitive compensation package with benefits including:

• Medical, dental, and vision coverage
• 401(k) plan with employee contribution opportunities
• Paid time off, including holidays
• 529 college savings program

For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.