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Onsite Workforce Management Analyst
Job in
Warren, Macomb County, Michigan, 48091, USA
Listed on 2026-07-13
Listing for:
Teleperformance USA
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Business Analyst
Job Description & How to Apply Below
Teleperformance USA in Warren, MI is seeking a Workforce Management Analyst to oversee real-time scheduling, occupancy, and agent adherence in a 100% onsite environment. The role requires open availability for adaptive scheduling, starting on third shift (11 pm to 7 am ET).
You will monitor thresholds, communicate with operations, recruit overtime, generate alerts, and prepare client and leadership reports. A background in Excel and strong communication are essential for success.
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