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Realtime WFM Analyst - Onsite Scheduling & Forecasting
Job in
Warren, Macomb County, Michigan, 48091, USA
Listed on 2026-07-17
Listing for:
TP
Full Time
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
Data Analyst -
Business
Data Analyst
Job Description & How to Apply Below
Teleperformance in Warren, MI is seeking a Workforce Management Analyst to optimize staffing, forecasting and scheduling for a 24x7 contact center environment. The role requires analyzing transaction volumes, AHT, and adherence, while driving improvements across multiple centers.
You will work with cross-functional teams to implement changes, monitor KPIs, and communicate with supplier partners to ensure schedule adherence. This is an in-office role with a focus on data-driven decision making.
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