SR Dispatcher

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Hercules Concrete is currently seeking a Dispatcher to work out of our corporate office in Warren, MI.

We're looking for someone that is a highly motivated and driven individual on the quest for a challenge. In this role, the Dispatcher works hands‑on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability. If you love a challenge and are looking for a rewarding career, the Dispatcher opportunity in Warren may be right for you!

Hours:

10am - 7pm, M‑F, Occasional Saturdays incentivized at $50/hour.

• 2+ years' experience in concrete dispatching.
• An understanding of QC/QA for the ready mix concrete industry.
• Knowledge of concrete production equipment, processes, and maintenance programs.
• Excellent organizational skills, and is able to prioritize tasks and delegate when appropriate.
• The ability to use multiple forms of communication such as multi-line telephone system, mobile phones, two-way radios, emails, and other forms of communication methods.
• The ability to multi-task while being detail oriented.
• Strong analytical and problem solving skills.
• Union contract knowledge.
• Excellent written and verbal communication skills.
• Authoritative figure who will lead drivers daily.

• Answers incoming calls from our plants, our drivers, and our customers.
• Utilizing maps (on the computer) to execute directions accurately and selecting the most efficient route possible.
• Process information from drivers in the field, the sales team, and our customers to make sure everyone is on the same page.
• Efficiently schedule drivers to meet production demands.
• Balancing driver hours to assure productivity and customers' needs are met while ensuring compliance with applicable DOT laws.
• Maintaining radio contact and or phone contact with drivers.
• Assist with driver recruiting and retention.
• Must be willing to work long hours and weekends during the peak season (there is a lucrative incentive for weekend work).

As a Dispatcher, you will be responsible for providing quality customer service. Perform other duties assigned, or assist others in their duties as needed.

This is an excellent opportunity to enter into a supervisory position, or get into an expanding company that will allow you to showcase your skills and reward you accordingly.

Our company values a positive attitude and the mindset of a winner.

• Competitive salary and benefits package, 401(k), paid vacation, and life insurance.