Community Director

About the Role The Community Director is responsible for the overall performance and operations of the community, including team leadership, financial results, resident satisfaction, and property condition. Reporting to the Regional Director, this role oversees all onsite staff.

The Community Director leads by example, sets clear expectations, fosters a positive and accountable culture, and ensures the community meets occupancy, revenue, and operational goals while upholding Acme Residential’s commitment to exceptional living experiences.

What You’ll Do Leadership & Team Development
• Hire, train, supervise, and develop onsite team members, fostering a culture of accountability, professionalism, and engagement.
• Set clear expectations, provide regular feedback, and address performance or conduct issues directly and professionally.
• Support onboarding and ongoing training to ensure team members understand company policies, procedures, and job responsibilities.
• Promote collaboration between leasing, maintenance, and administrative functions to ensure smooth daily operations.

Operations & Resident Experience
• Oversee day-to-day property operations, including leasing performance, maintenance coordination, and administrative functions.
• Drive resident obsession through exceptional customer service, empathy, and strong relationship-building.
• Oversee unit turns, curb appeal, inspections, and property standards to ensure timely and high-quality results.
• Review lease files, applications, move-in and move-out documentation, and audits for accuracy and compliance.
• Address resident concerns and operational challenges using sound judgment, problem-solving skills, and de-escalation techniques.

Financial & Performance Management
• Manage community budgets, monitor key performance indicators (KPIs), and review financial reports regularly to ensure performance aligns with company goals and guidelines.
• Monitor rent collection, approve notices as needed, and partner with legal counsel on evictions in compliance with state and local laws.
• Oversee vendor relationships, contracts, purchase orders, and invoices with a focus on cost control and operational efficiency.
• Identify opportunities to improve revenue, reduce expenses, and enhance overall property performance.

Marketing & Community Presence
• Oversee marketing efforts, online presence, and community events to attract and retain residents and support occupancy goals.
• Analyze market conditions and competitor trends to inform pricing, specials, and leasing strategies.
• Build positive relationships within the local market and represent the community professionally.

Compliance & Reporting
• Ensure compliance with Fair Housing laws, company policies, and all applicable local, state, and federal regulations.
• Complete required reports and documentation accurately and on time, demonstrating strong analytical and follow-up skills.
• Leverage technology and available tools to streamline processes and improve efficiency and performance.

Leadership Mindset & Growth
• Lead with integrity, teamwork, and accountability, consistently modeling the Acme Axioms.
• Think strategically and creatively to identify opportunities for improvement and long-term growth.
• Maintain focus on high-impact activities that drive results for residents, the team, and ownership.

Physical Requirements The physical demands described below are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.
• Ability to sit or stand for extended periods while performing administrative and resident service duties.
• Ability to walk the property…