Outreach Specialist (Full-Time

Description

Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We’re committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off.

If you’re looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive.

• The Outreach Specialist supports the statewide implementation and integration of the Michigan Crisis Access Line (MiCAL) by building and maintaining partnerships with organizations, 911/Public Safety Answering Points (PSAPs), emergency response partners, behavioral health providers, Community Mental Health Services Programs, Prepaid Inpatient Health Plans, hospitals, schools, law enforcement, suicide prevention coalitions, and community-based organizations across Michigan.
• Working under the direction of the Contact Center Operations Director, the Outreach Specialist is responsible for strengthening awareness, coordination, and collaboration between MiCAL/988 and regional crisis response systems. This role supports the development of clear referral pathways, improves partner understanding of MiCAL services, and helps ensure that MiCAL is effectively connected to local and statewide systems of care.
• This position plays a key role in supporting community engagement, system coordination, partner education, and crisis response alignment across Michigan. The Outreach Specialist will work closely with MiCAL leadership and internal operations teams to ensure outreach activities are aligned with program operations, contract expectations, and service delivery needs.

• Develop and maintain relationships with community organizations, behavioral health providers, 911/PSAPs, emergency response partners, law enforcement, hospitals, schools, higher education institutions, Community Mental Health partners, PIHPs, suicide prevention coalitions, veteran-serving organizations, tribal partners, LGBTQIA+ organizations, rural community partners, and other statewide stakeholders.
• Serve as a liaison between Gryphon Place and external partners to support awareness and understanding of MiCAL/988 services.
• Build trust and ongoing communication with regional partners across Michigan.
• Identify opportunities for collaboration, outreach, education, and improved coordination between MiCAL and local systems of care.

• Build partnerships with 911 centers, PSAPs, emergency dispatch leaders, law enforcement, EMS, and other emergency response partners.
• Support shared understanding of MiCAL/988 scope, referral pathways, escalation processes, transfer expectations, and coordination between behavioral health crisis response and emergency response systems.
• Assist in identifying regional needs, barriers, and opportunities related to 911/988 coordination.
• Support communication between MiCAL leadership and emergency response partners when questions, trends, or system coordination needs arise.

• Provide presentations, informational sessions, and outreach materials to help partners understand MiCAL/988 services and how to access or refer individuals to crisis support.
• Tailor outreach and education to different audiences, including behavioral health providers, schools, community organizations, emergency response partners, and local coalitions.
• Promote awareness of MiCAL/988 as part of Michigan’s broader crisis response system.
• Support outreach strategies that increase access for underserved, rural, and historically marginalized communities.

• Support the development and maintenance of referral relationships with community-based services and crisis response partners.
• Identify gaps in regional access to behavioral health, crisis, substance use, social service, and…