Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 0575)

Game Stop is committed to delivering the latest and greatest in gaming products to customers. As a leading global retailer of video games, electronics, and gaming merchandise, we provide a wide range of products to meet the needs of all gamers. Our mission is to create unforgettable experiences by constantly pushing the boundaries of what’s possible. In this role, you will support the Store Manager in all facets of store operations, develop a sales culture, and ensure outstanding guest service.

• Provide best‑in‑class guest service: greet guests promptly, respond to questions quickly and courteously, assist guests in meeting their video‑gaming needs, inform them of special promotions, recommend additional items as appropriate, apply all selling behaviors during every transaction, and thank every guest for shopping at Game Stop.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the Point‑of‑Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
• Answer phone calls promptly, courteously, and professionally, using the phone greeting provided by Game Stop; when appropriate, elevate customer issues and complaints to the Store Manager in a timely manner.
• Promote Game Stop’s unique guest benefits, such as new title reservations, trade‑in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and train store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance to ensure all store associates align with company guest service expectations.
• Provide timely recognition and feedback to all store associates concerning performance; input written feedback for each associate into Workday / HR system in partnership with the Store Manager.
• Ensure store associates complete all onboarding, job training, and compliance training prior to opening or closing a shift on their own.
• Schedule store associates ensuring guideline compliance; supervise staffing levels to achieve optimum guest service.
• Approve payroll, enter paid time off, make time edits, and verify that associates are paid for all time worked.
• Ensure all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and that store fixtures and equipment are functional.
• Ensure Omni‑Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices, deliver bank deposits as required, and inspect associates’ items at closing or end of shift.
• Support store team in exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, stock/restock merchandise, and arrange products on the sales floor to ensure full representation and alphabetical order.
• Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposit slips accurately.
• Verify shipments for discrepancies, record discrepancies in the POS system, and communicate issues to Store Manager/District Manager.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring proper labeling and packing lists.
• Maintain awareness of associate and guest safety; identify and address hazardous situations and report injuries promptly.
• Assist in maintaining store records/files in a neat and organized manner; ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of the Store Manager.
• Consistently adhere to Game Stop policies and procedures, including the Associate Handbook…