Sales Admin

Sales Administrator

The Sales Administrator provides critical support to the Sales Department by managing customer information, tracking sales-related activities, maintaining customer portals, coordinating internal communications, and assisting with customer requirements. This position serves as a key liaison between customers, sales personnel, engineering, production, and other internal departments to ensure accurate communication, timely responses, and exceptional customer service.

The ideal candidate is highly organized, analytical, customer-focused, and capable of managing multiple priorities in a fast-paced manufacturing environment.

• Create, maintain, and analyze spreadsheets and databases used to track:
• New business opportunities
• Customer and engineering changes
• Special customer requirements
• Tooling activity
• Pricing and cost breakdowns
• Sales performance metrics
• Assist the Sales Team with preparing customer quotations, pricing analyses, and supporting documentation.
• Collaborate with customers and internal departments to understand customer requirements and resolve issues in a timely and professional manner.
• Monitor and maintain customer portals, including:
• Retrieving releases and forecasts
• Downloading customer scorecards
• Reviewing customer communications and notifications
• Updating required customer information
• Register and maintain customer-required software platforms and supplier systems as needed.
• Generate reports and provide sales-related data analysis to support strategic decision-making.
• Track customer requests, engineering changes, and project milestones to ensure deadlines are met.
• Participate in weekly plant walkthroughs with Sales personnel to develop a thorough understanding of manufacturing processes, production capabilities, and customer requirements.
• Assist with customer presentations, sales meetings, and business review preparation.
• Support new business development activities and customer account management initiatives.
• Maintain accurate customer records and documentation.
• Travel occasionally to customer locations, trade shows, or industry events as required (less than 10%).
• Perform additional duties and projects as assigned.

• Minimum 2 years of administrative, customer service, sales support, or manufacturing-related experience preferred.
• Advanced proficiency in Microsoft Excel, including:
• Pivot Tables
• VLOOKUP/XLOOKUP
• Complex formulas
• Data analysis
• Charts and reporting
• Macros (preferred)
• Strong proficiency with Microsoft Office Suite (Word, Outlook, PowerPoint).
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple priorities and meet deadlines with minimal supervision.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team-oriented environment.

• Manufacturing industry experience.
• Experience with ERP/MRP systems.
• Experience with customer portals used in automotive or industrial manufacturing.
• Ability to read and interpret engineering drawings and blueprints.

• Customer-focused mindset with a commitment to delivering exceptional service.
• Strong interpersonal skills and ability to work with diverse personalities.
• Self-motivated with a proactive approach to problem-solving.
• Excellent time management and prioritization skills.
• Ability to analyze data and identify trends, opportunities, and potential issues.
• Process-oriented with a continuous improvement mindset.
• Willingness to learn manufacturing processes, products, and customer requirements.

• Office environment within a manufacturing facility.
• Frequent computer and data-entry work.
• Regular interaction with production, engineering, quality, and customer personnel.
• Hybrid role after training period

• Accuracy of customer and sales data.
• Timeliness of customer responses and issue resolution.
• Quality and reliability of reporting and analysis.
• Support provided to sales and customer service initiatives.
• Ability to effectively coordinate activities between customers and internal departments.
• Continuous improvement of sales support processes and systems.