Dispatch Supervisor

Dispatcher Position

Reword is seeking a dedicated and experienced Dispatcher to lead and coordinate transportation operations effectively. This position will provide leadership to a team of Truck Drivers and regularly interface with all team members in a fast-paced environment.

Reporting to the Area Transportation Manager, the Dispatcher will work closely with various stakeholders, including the Health & Safety Manager, Compliance Manager, Maintenance, and other Facility Management personnel.

Key Responsibilities:

• Oversee the coordination of the daily scheduling of trucks and drivers, ensuring timely and efficient transportation of materials.
• Maintain high-volume communication with clients, drivers, and mechanics regarding delays, changes, cancellations, re-routing, and equipment repairs.
• Performs technical and timely duties to upkeep DOT permitting, equipment registrations, open road tolling account management (Ipass/EZpass).
• Monitor driver's daily logs and hours of service.
• Coordinate with mechanics and third-party vendors to schedule preventative maintenance, repairs, and annual DOT inspections.
• Maintain a fleet of commercial tractors and trailers at a high standard to meet or exceed CSA score improvements and reduce DOT violations.
• Maintain driver qualification files.
• Serve as the primary point of contact for sales personnel and customers regarding transportation needs and inquiries.
• Manage transportation providers for pick-up and receiving facilities, ensuring reliable service and adherence to company standards.
• Monitor shipments and communicate status updates to relevant stakeholders, including customers and internal teams.
• Proactively identify and address any transportation-related problems, collaborating with drivers and the management team to find effective solutions.
• Maintain prompt and efficient customer relations, addressing concerns and ensuring customer needs are met.
• Conduct interviews with potential drivers and participate in driver recruiting efforts to maintain an adequate workforce.
• Communicate regularly with team members to provide updates, address issues, and ensure alignment with goals and priorities.
• Oversee driver payroll processes.
• Collaborate with the administrative team on billing and other administrative tasks related to transportation operations.

Skills and Abilities:

• Excellent Problem-Solving
  
  Skills:
  
  Demonstrated ability to analyze complex situations, identify key issues, and develop effective solutions to challenges.
• Excellent Oral and Written Communication
  
  Skills:
  
  Proficient in conveying ideas clearly and effectively through verbal and written communication. Capable of articulating strategies, instructions, and feedback with clarity and professionalism.
• Ability to Establish and Maintain Professional Relationships:
  Skilled in building and nurturing relationships across all levels of the organization, including peers, work groups, customers, and supervisors. Capable of fostering a collaborative and inclusive work environment.
• Strong Teamwork
  
  Skills:
  
  Able to work effectively both independently and collaboratively as a member of a team. Comfortable contributing ideas, sharing responsibilities, and supporting colleagues to achieve collective objectives.
• Adaptability and Self-Drive:
  Flexible and adaptable to changes in priorities and a fast-paced environment.
• Motivated to excel and continuously improve performance through self-motivation and initiative.
• Strong Organization, Analytical, and Computer
  
  Skills:
  
  Proficient in organizing tasks, data, and information efficiently. Skilled in analyzing data to derive insights and inform decision-making. Comfortable with utilizing computer software and systems to streamline processes and enhance productivity.
• Ability to Create and Develop an Inclusive and Engaged Work Environment:
  Committed to fostering a culture of diversity, equity, and inclusion within the workplace. Capable of creating an environment where all employees feel valued, respected, and empowered to contribute their best.
• Multitasking and Time Management:
  Skilled at managing multiple tasks and priorities simultaneously. Highly organized with excellent time management skills to prioritize tasks…