Member Service Representative

Job Details

Job Location:

Warren, OH 44481

Mission:
We help people improve their lives financially and support the communities we serve.

Builds positive relationships with all members by providing accurate, friendly service. Educates and refers members to Credit Union services that can help each individual member.

• Maintains high accuracy in handling all transactions and assigned duties, especially those dealing with cash and members' accounts. Remains compliant with credit union check handling policies.
• Maintains referral/sales goals such as deposits, loans and other services at the acceptable level as determined by the credit union.
• Greets member with a smile and refers to the member by name as appropriate while conducting transactions in order to maintain service goals at the acceptable level as determined by the credit union.
• Receives members at assigned station and determines the nature of the members' business. Handles numerous personal and business account transactions including but not limited to:
• Savings Bond and redemption for both members and non-members
• Visa Cash Advances for members and non-members
• Handles ATM processes such as card issuance, qualification, and lost and stolen cards.
• Handles applications for new remote delivery products; resolves or reports service failures pertaining to existing services.
• Closes accounts using credit union defined procedures.
• Receives and processes transfer requests including payroll setups and allocations, ACH Origination and Loan Payments.
• Processes account maintenance requests such as name and address changes, changes of ownership and adding of club and money market accounts, using required identification, verification and screening procedures.
• Receives share and IRA deposits loan payments in person or by mail; prepares proper receipt.

• Processes cash and check withdrawals and processes transfers between accounts.
• Handles member reported fraud claims pertaining to stolen or lost ATM cards, ACH transactions and check forgery.
• Opens and closes the computer terminal and accounts for assigned cash and transactions and balances to the terminal close report on a daily basis; remits receipts to Payments Solutions.
• Maintains overall knowledge of the resources and services of the Credit Union as front-line first contact with members.

Must keep members' transactions and other Credit Union business in strictest confidence.

Limited travel to other branches as circumstances dictate.

• Prerequisite
  
  Education:
  
  High school diploma or equivalent.
• Accuracy in the handling of cash and recording daily transactions; the ability to properly receive members, either by telephone or in person; mental alertness; neatness in appearance, punctuality; a cooperative attitude in relations with members and other employees.
• Proficiency in the use of a calculator.
• Availability for additional training in branch operations and Seven Seventeen Credit Union's services.

• Customer service attitude and skills: team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness.
• Professionalism: confidence, good judgment, appropriate demeanor and appearance; ability to interact with employees and members.
• Skills:
  
  problem solving, decision making, time management, interpersonal communications, organization.
• Understanding of effects of member requests and ability to take appropriate actions; conversant in alternatives to steer the member to the correct department.
• Proven ability to perform proficiently in a Windows based environment.

• Bondable.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to: stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear, taste or smell.
• This job regularly requires the employee to lift 1 to 10 pounds 5 times per day.
• Specific vision abilities required by this job: close vision, distance vision, color vision, peripheral vision, depth perception, the ability to adjust and focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.