Unit Hospitality Associate – Emergency Department – St. Joseph Warren Hospital

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Shift /

Schedule:

32 hrs/week 11:00pm-7:30am

The Unit Hospitality Associate serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the areas of patient and family comfort, information-sharing from hospital and clinical staff, responsiveness to patient or family inquiries or concerns, and assisting clinical staff in timely patient discharge. The Unit Hospitality Associate is responsible performing unit-receptionist activities and accountable for routine clerical activities on a nursing unit.

• Performs unit-receptionist activities including but not limited to: coordinates incoming, outgoing, and intra-unit communications; handles customer requests; may determine room assignments for patients, inter-unit transfers, BCA, lift batteries, blanket warmer, cardiac monitors, maintains patient /family education information/brochures.
• Coordinates the ordering of supplies per par levels.
• Answers unit telephones courteously and quickly addresses the caller’s needs.
• Observes and initiates maintenance requisition to repair equipment, furniture, and building fixtures.
• Maintains daily unit worksheet (ADT board).
• Maintains Social Service log.
• Performs hourly rounding assessing patient requests including delivery of personal care items, water, etc.
• Communicates patient clinical requests to nursing staff.
• Answers patient call lights courteously and quickly addresses the patient’s needs.
• Transports ambulatory/wheelchair patients as directed by the RN.
• Assists with patient discharge/transfer processes functions in STAR (or similar program) or as appropriate.
• Manages physician consultations and charts accordingly in Epic Care PATH.
• Greets physician on the unit.
• Introduces physician to new associates.
• Locates patient’s nurse for physician when necessary.
• Coordinates clinical data collection via fax, printers, and tube system, and assures that documentation is placed in paper-light chart and/or distributed to appropriate personnel.
• Maintains paper-light chart.
• Obtains chart forms for patient transfers, patient consents, blood permits, etc. as needed or requested.
• Assures that patient paper-light chart contains face sheets, Optio labels, N-17 and other forms deemed necessary by the unit.
• Ensures unacknowledged and stat physician orders in Epic Care PATH are communicated to nursing staff.
• Documents according to hospital policy.
• Enters patient billing as required.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
• Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
• Neonates (0-4 weeks)
• Infant (1-12 months)
• Pediatrics (1-12 years)
• Adolescents (13-17 years)
• Adults (18-64 years)
• Geriatrics (65 years and older)
• Not applicable to this position.

Required Minimum Education:

Less than High School Diploma

Preferred Education:

High School Diploma or GED

Required:

Medical Terminology course or completion within one year. Heart Saver.

Preferred:
None listed.

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