Patient Access Specialist - PART TIME

Job Overview

Position:
Patient Access Specialist at Mercy – St. Joseph Warren Hospital in Warren, OH. This onsite role conducts admitting duties for all patients admitted for services at the hospital while meeting regulatory compliance requirements and supporting organizational mission and goals.

• Hourly pay $17.00 - $18.15 (based on experience)
• Bonus incentives
• Paid certifications (CRCR required within 9 months of hire)
• Tuition reimbursement
• Comprehensive benefits package (healthcare, time off, retirement, well‑being programs)
• Career advancement opportunities

Onsite at Mercy – St. Joseph Warren Hospital.

Hours:

2:30p‑11p every other weekend and holiday rotation.

• Assign accurate MRNs and complete medical necessity/compliance checks.
• Provide patient instructions, collect insurance information, and process physician orders.
• Operate the telephone switchboard for incoming, outgoing, and inter‑office calls.
• Maintain point‑of‑service goals and use quality auditing/reporting systems to correct accounts.
• Conduct audits of accounts; ensure all forms are complete and timely to meet audit standards.
• Pre‑register patient accounts prior to visits, obtaining demographics, insurance, and financial liability information.
• Collect point‑of‑service collections and address past‑due balances, including payment plan options.
• Explain consent for treatment forms, obtain signatures, and distribute patient education documents such as Medicare and Tricare notice forms, MOON form, and consent forms.
• Verify insurance eligibility, select applicable plan codes, and enter benefit data to support point‑of‑service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software and distribute ABN as appropriate.
• Document and distribute other designated forms and pamphlets.

• 1+ years of customer service experience (preferably in a medical or healthcare setting).
• High School Diploma or GED required; additional education in medical administration, registration, or healthcare preferred.
• CRCR certification required within 9 months of hire (company paid).
• Strong communication skills and openness to innovation, including use of AI to improve processes.
• Ability to work independently and collaboratively in a fast‑paced environment.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact