Information Technology Help Desk

Job Title:

Information Technology Help Desk

Job Status:
Salary, exempt

Job Shift: M-F, 8am-5pm

Reports to:

Information Technology Manager

Job Summary

Berk Enterprises is a stocking global supplier of food service disposables located in Northeast Ohio has an opening for an Information Technology Help Desk. The Information Technology Help Desk is primarily responsible for assisting with day-to-day IT support and troubleshooting. The ideal candidate will be an independent self-starter with a positive and creative spirit.

Essential Functions

Competencies or Experience Requirements

Physical Requirements

Education Requirements

Bachelor's Degree in Computer Science, Information Technology, or Management Information Systems.

Additional Considerations

Berk Enterprises, Inc.'s culture and core values are part of what makes the company successful and a great place to work. Berk Enterprises, Inc. is a rapidly growing company where flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced work environment with many critical deadlines.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Employee Signature Date

Manager Signature Date

• Ability to operate a computer and other productive office equipment.
• Must be able to communicate professionally and effectively.
• Strong verbal and written communication
• Excellent Microsoft Office Suite 365 skills
• Ability to meet tight deadlines.
• High sense of urgency
• Friendly and helpful attitude
• Ability to work well in teams.
• Strong Work ethic and attention to Detail
• Assist in configuring laptops for new team members, software updates, and installation.
• Work to fulfill end-user needs that have been requested through our ticketing request system.
  • Assist with troubleshooting issues and provide technical support.
  • Organize and maintain IT resources.
• Update Standard operating procedures when needed.
• Communicate efficiently with different team members and departments.
• Other duties as assigned.