IT Specialist

Summary: The IT Specialist is responsible for monitoring, maintenance, configuration, and ensuring the reliable operation of IT systems including servers, network infrastructure and business applications.

• Respond to tier 2 helpdesk tickets to ensure that customer needs are fulfilled in a timely manner. Escalate tickets as appropriate to other team members. Follow up to ensure customer satisfaction.
• Troubleshoot network, server and other infrastructure issues.
• Perform preventative maintenance activities including network, server and application updates.
• Manage and maintain backup and recovery systems and associated documentation.
• Assist with configuration and installation of network, server, voice and security infrastructure.
• Manage and maintain Exchange Online and related email services.
• Create, review, and maintain IT documentation and processes as appropriate.
• Perform other duties as assigned, please note that the above list is not comprehensive but generally demonstrates the types of matters under this position’s purview and responsibility.

• Experience supporting IT needs of a multinational manufacturing environment.
• Ability to perform basic network and server troubleshooting.
• Experience working with a multi-site Active Directory environment.
• Working knowledge of Microsoft O365.
• Experience monitoring and maintaining backup and recovery systems and documentation.
• Skills with troubleshooting VPN, wireless, security, and telecommunications.
• Experience working with virtualization is a plus.
• Ability and willingness to work with global team.
• Possess basic project management skills and ability to work independently
• Team player with good verbal and written communication skills.
• Must be flexible and willing to adapt to changing requirements and schedules, including occasional evening/weekend work as job duties require.

• S in Computer Science or equivalent required. Professional experience may be substituted in lieu of degree.
• Minimum of 2-4 years of IT experience, networking and server experience preferred.
• Cisco Network and/or Microsoft certifications are a plus.

As an Equal Opportunity/Affirmative Action Employer, Cattron does not discriminate in hiring or in the terms and conditions of employment because of an individual s race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state, or local laws. EOE/M/F/Vet/Disability