Senior WMS Superuser

Job Description:

We are immediately hiring a Senior WMS Superuser in Warren, OH for our Supply Chain Solutions division.

Pay Type:

Exempt / Salary paid Twice Per Month Annual Salary Pay: $90K

Schedule:

Monday - Friday days;
Must be flexible to work other shifts as needed.

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us:

• Medical
• Dental
• Vision Benefits start at 30 Days 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

• The Senior WMS Superuser is responsible for facilitating the necessary troubleshooting on assigned applications as well as supporting local hardware and network troubleshooting and/ or deployment as reported by either the Technology Account Leads or Operations Team.
• Assists in the escalation path for the Operations Team regarding resolution of an incident.
• Essential Functions Support Business System Analysis resources with testing of solution changes across multiple accounts.
• Provide support for overflow of testing requests.
• Document issues that are re-occurring in nature to ensure root cause is identified and permanent fix is implemented.
• Manage improvements/changes for accounts by creating and tracking Customer Enhancements (CE), Service Requests (SR), and Continuous Customer Improvement (CCI).
• Outline requirements and scope of work, track requests to ensure these remain within budget and schedule, assess changes and determine the impact to scope and timeline.
• Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely.
• Manage IT support budgets for assigned accounts by proactively identifying reductions and communicating budget tracking to business partners.
• Additional Responsibilities Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI):
  Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion.
• Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable.
• Performs other duties as assigned.

• Possesses a high degree of initiative, be a self-started, and have the ability to work with little supervision
• Excellent communication (verbal and written), organizational, and presentation skills
• Ability to troubleshoot and correct systems related to software or hardware problems and achieve effective results by assigning tasks to others
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Working knowledge of software or hardware utilized in Supply Chain industry Warehouse Management System (WMS) or Transportation Management System (TMS) experience is helpful
• Ability to trouble shoot and correct systems related hardware/software problems
• Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMSintermediate required
• Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules intermediate preferred SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy beginner preferred Report development and ZPL label generation beginner preferred

• H.S. diploma/GED required
• Associate's degree preferred Information Technology or Supply Chain Bachelor's degree preferred Information Technology or…