Student Employee - Federal Study - Operations Assistant, Success Advising Center - Fall

The Operation Assistant for Success Advising serves as the first point of contact for students, faculty, staff, and visitors. This role supports the daily operations of the Advising Center by providing excellent customer service, maintaining a welcoming and efficient front office environment, and assisting with administrative and technology‑related tasks. The student assistant will support advisors, help with special projects, and play a vital role in fostering a student‑centered, supportive environment.

• Greet students and visitors in a friendly, professional manner.
• Assist students in scheduling appointments with academic advisors.
• Direct students to appropriate campus resources and departments.
• Support students in navigating university technology systems (MyCentral, Brightspace, Achieve, Google, My Schedule, etc.).
• Answer incoming phone calls and transfer or take accurate messages.
• Respond to general questions regarding advising services and appointment availability.
• Assist with outgoing calls and communications to students, as directed.
• Assist advisors with filing, copying, scanning, and organizing materials.
• Prepare advising materials or folders as needed for appointments or events.
• Support special projects (e.g., outreach campaigns, event preparation, data entry).
• Monitor and maintain office supply inventory.
• Restock materials and supplies as needed.
• Assist with events, workshops, or programming hosted by the Advising Center.
• Maintain a clean, organized, and professional front desk and lobby area.
• Uphold confidentiality and professionalism in all tasks.

• High school diploma or equivalent.

• Customer service experience.
• Familiar with UCM support resources.
• Experience with using university technology.

• Monday through Friday from 8:00AM - 5:00PM, based on availability.