Program Technician

The Family Support Division (FSD), Child Support Office is seeking candidates for a Benefit Program Technician position.

Location:

Johnson County/Warrensburg Child Support Office, 505 N Ridgeview, Warrensburg, MO.

As a Benefit Program Technician, you will serve Missouri citizens by assessing their child support needs during phone calls, in‑person office visits, and online inquiries.

You may assist and guide them through services such as verifying paternity, establishing child support orders, and enforcing and/or modifying both administrative and judicial orders.

We offer a six‑month in‑depth training program for all new employees with additional training as needed. This position has a consistent and structured work schedule while still allowing work‑home life balance.

• Assess child support needs during phone calls, in‑person office visits, and online inquiries.
• Assist and guide clients through services such as verifying paternity, establishing child support orders, and enforcing or modifying administrative and judicial orders.
• Provide excellent customer service and maintain accurate records.
• Use various computer programs simultaneously, with proficient typing skills and high accuracy.

• High school diploma and at least four years of customer service experience.
• Alternatively, a bachelor’s degree.
• Personable, compassionate, non‑judgmental, and supportive.
• Excellent customer service skills.
• Proficient typing skills with high accuracy and attention to detail.
• Experience working with several different computer programs simultaneously.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous leave and holiday time, and eligibility for health insurance coverage. Your total compensation extends beyond base pay. A Total Compensation Calculator is available for prospective employees.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift or time‑of‑service pay). Lack of post‑secondary education will not be used as the sole basis for denial of consideration to any applicant.

The State of Missouri is an equal opportunity employer.

Accepting applications from all qualified applicants.

FSD.Personnel.gov