CRM Enrollment Specialist

Description

The Online & Extended Studies (OES) CRM Enrollment Specialist is responsible for the administration, coordination, and execution of admissions, enrollment, and course-creation processes for adiverse community of learners, including off-campus cohorts,contract programs, special programming and continuing educationcredit/unit programs. This position serves as the primary CRM(Slate) resource for OES, managing applicant and studentcommunications, enrollment workflows, reporting, and systemprocesses that support prospective students throughout theenrollment funnel, from initial inquiry through enrollment.

This position requires close collaboration with various offices acrosscampus in support of student success and serves as the liaison between external organizations and academic departments. Serving asa liaison between external organizations and the university, this position supports student success initiatives and providesexpertise regarding programs, policies, and protocols specific toOES.

Examples of Duties Oversee the administration of courses, admissions, and enrollment services for off-campus cohorts, contract programs, special programming, and continuing education credit/unit programs.

- 50%

• Coordinate course and section creation, faculty credentialing and related program setup.
• Process admissions, enrollments, registration changes, gradeposting and other student records functions for non-degree, specialcredit and continuing education learners.
• Manage enrollment communications and workflows, as well asstudent outreach efforts.
• Review, update, and apply appropriate tuition rates, fees, and billing processes for cohort, contract, entrepreneurial and specialprograms.
• Participate in semester Liveby review processes and support other enrollment, recruitment and retention initiatives as assigned.

Serve as the primary OES resource for Slate, supporting recruitment, communications, admissions, enrollment processes, and data management for adult learners, and special credit and Workforce students.

- 40%

• Collaborate with the Slate team to develop, implement and optimize recruitment, communication, and enrollment strategies that support OES student populations and improve inquiry, application,conversion and enrollment outcomes.
• Manage and support Slate processes, workflows, communications,forms and reporting related to OES noncredit (Workforce) programs.
• Act as the primary resource for Slate processes impacting OESstudents, providing guidance and recommendations to internal stakeholders and identifying opportunities for process improvement.
• Monitor enrollment funnel performance and utilize Slate dataand reporting tools to support recruitment and enrollment decision-making.

Collaborate closely with the Registrar’s Office, OES’s Manager for Business and Fiscal Operations, and Student Financial Services(SFS), to facilitate the proper policies and procedures of enrollment and billing associated with OES’s student population.

-10%

• Coordinate schedule type requests and related course setuprequirements for OES programs.
• Review and verify instructor compensation for special programs,cohorts and contract offerings.
• Facilitate student billing processes and assist SFS in resolving enrollment- and billing-related issues.
• Generate and provide documentation for contract programs andthird-party partners.

Typical Qualifications

Education:

• Bachelor's degree in any field required.

Required Experience:

• Two (2) years of professional experience in enrollmentservices, student records, admissions, student support, or arelated administrative or operational role.
• Advanced proficiency using modern office technologies,including word processing, spreadsheets, databases,email/calendaring, and presentation software.

Preferred Experience:

• Knowledge of distance education, adult learners, and continuing education.
• Experience with Banner, Slate, or similar student information and CRM systems.

Supplemental Information

Physical Requirements: Lift 25 lbs.

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