Student Employee - Library Services - Graduate - Fall

Library Services Graduate Student

Library Services is seeking an outgoing, reliable, and service-oriented graduate student to support library operations during evenings and weekends. In this role, you will assist with opening the library on Saturdays and Sundays and closing it each day from Sunday through Saturday, according to a rotating schedule. As part of the Client Services team, you will ensure the smooth functioning of the library's public spaces by performing key opening and closing duties, including unlocking doors, checking equipment, and addressing facility needs.

In the absence of regular staff, you will serve as the primary library representative during your scheduled shifts. You will also work at the Information Desk, assisting patrons with a variety of services, helping them navigate library resources, directing patrons to applicable library policies, and providing high-quality customer service both in-person and via phone or email. When applying for this position please include in your cover letter, hours of availability and anticipated graduation date.

Duties Include:

• Assisting patrons at the Information Desk with checking materials in and out using the library's automated circulation system
• Sorting and organizing library materials for re-shelving
• Providing basic directional assistance and guiding patrons to resources
• Supporting users with WEPA (Wireless Enabled Public Access) printing and answering related questions
• Redirecting phone calls and inquiries to the appropriate library or campus departments
• Accurately recording statistical and usage data
• Maintaining the confidentiality of patron information in accordance with library policy
• Assisting patrons during emergencies (e.g., severe weather, power outages, etc.)
• Reporting facility, safety, or service concerns to the Client Services Manager.

Education:

• Must be a current UCM Graduate student.

Experience:

• Must be available to work evenings, late nights, and weekends
• Customer service experience and prior library experience are preferred
• Familiarity with the Library of Congress and Dewey Decimal classification systems preferred
• Candidate must be able to manipulate full book trucks and large books up to 40 lbs.

• Sunday: 12:45pm-12:15am;
  Monday-Thursday: 3:15pm-12:15am;
  Friday: 3:15pm-8:15pm;
  Saturday: 9:45am-6:15pm

Our faculty and staff are the university's most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle. Highlights from UCM's total rewards package for full-time employees include:

• 32% (staff) and 6% (faculty) defined retirement contribution, paid 100% by the university;
• Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;
• Employees can earn up to 6 credit hours for themselves per academic year.
• Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;
• Available Health and Dependent Flexible Spending Accounts;
• University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;
• Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.
• The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.
• The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.
• An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;
• UCM offers an Employee Discount Program through Working Advantage.