CRM Enrollment Specialist

Overview

The Online & Learning Engagement (OLE) CRM Enrollment Specialist is responsible for course creation, admission, and enrollment of a diverse community of learners, particularly working with off-campus cohorts, contract programs, special programming and continuing education credit/unit programs. This position requires close collaboration with various offices across campus in support of student success and serves as the liaison between external organizations and academic departments.

This position supports the university's CRM team in the recruitment, application review, yield, and enrollment of non-degree and special credit students. This position functions as an institutional resource for students, faculty, and staff regarding programs, policies, and protocols specific to OLE. This position assists the Outreach Coordinator in marketing activities for prospective and admitted students, stakeholders, and community members.

• Manage the comprehensive lifecycle of courses, admissions, and enrollments for off-campus cohorts, contract programs, special programming, and continuing education credit/unit programs.
• Contribute to Slate, UCM's Customer Relations Management (CRM) software, by developing a knowledge base of its functionality for marketing and communication.
• Consult with the UCM Slate team to recommend strategies and plans to address opportunities and gaps in the enrollment funnel with the aim of increasing inquiries, conversions, and enrollments for OLE student populations.
• Create/maintain documentation on processes, policies, and procedures as Slate evolves.
• Support the Outreach Coordinator in the promotion of OLE's programs and initiatives, including planning and executing special events, managing marketing activities within Slate, generating content for OLE's social media channels, and contributing to editing and proofreading webpages and newsletters.
• Collaborate closely with the Registrar's Office, OLE's Manager for Business and Fiscal Operations, and Student Financial Services to facilitate proper enrollment and billing policies and procedures for OLE's student population.

• Bachelor's degree in any field

• Two (2) years of relevant experience in higher education or a combination of related education, experience, and training may be considered.
• Advanced proficiency using modern office technologies, including word processing, spreadsheets, databases, email/calendaring, and presentation software.
• Knowledge of distance education, adult learners, and continuing education - preferred.
• Experience with Banner and Slate - preferred.
• Experience with digital content creation/design - preferred.

Physical Requirements: Lift 25 lbs.

Full-time staff & 12-month faculty benefits-eligible position:
Benefits include health, dental, vision, life insurance, AD&D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and education assistance for an employee, spouse and dependent children taking classes at UCM. 9-month faculty benefits-eligible position:
Benefits include health, dental, vision, life insurance, AD&D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and education assistance for an employee, spouse and dependent children taking classes t-time benefits-eligible positions:
Benefits include education assistance for the employee. Temporary, adjunct, student employment, or graduate assistant positions:
Benefits are not included. A background check is required for the selected candidate; job offers are contingent on results. Student employees and graduate assistants do not require a background check prior to employment. The University of Central Missouri is an Equal Opportunity Employer.

Our faculty and staff are the university's valuable asset. Full-time employees receive a comprehensive Total Rewards Program, including:

• Defined retirement contributions funded by the university (30.25% for staff, 6% for faculty).
• Voluntary Tax-Sheltered Annuity (403(b) and 457(b)) plans for additional pre-tax retirement contributions.
• Employee tuition benefits (up to full tuition for the employee; up to one additional non-credit course per fiscal year; potential tuition assistance for dependents).
• Comprehensive medical, dental, and vision plans (coverage typically begins after hire date; basic dental and vision insured by the university).
• Health and dependent Flexible Spending Accounts, university-paid life insurance, and disability coverage.
• Generous leave accruals and holidays.
• On-campus childcare options and access to the Student Recreation and Wellness Center for employees.
• Employee Assistance Program and Employee Discount Program.

To learn more about benefits available at the University of Central Missouri, please refer to the benefits information page.

Completed UCM online…