Manager, Learning Commons

Manager, Learning Commons

The Manager, Learning Commons, is responsible for managing the daily operations of the UCM Learning Commons by ensuring that effective academic tutoring is provided to all undergraduate students. This position is responsible for administering the Writing Center and Online Writing Lab (OWL) services provided to UCM students and for recruiting and training student tutors, including embedded tutors and supplemental instructors. The Manager, Learning Commons, assures a high degree of constituent service is provided in a walk-in model, on an appointment basis, and to online students.

This position produces marketing materials for the entire Learning Commons to actively promote services and connect with students.

Manage daily operations of the Learning Commons and Writing Center: 70%

• Administer tutoring services to include recruiting, hiring, supervising, and retaining highly-qualified peer tutors in all high-need subject areas.
• Develop a comprehensive and efficient schedule for in-person, embedded, and online tutoring services.
• Approve student tutor payroll and manage appointment availability and staffing using Learning Commons software tools.
• Ensure tutors adhere to unit policies and procedures to maintain high standards for constituent services, oversee front-desk reception, collect usage data, evaluate student-employee performance, and assess the quality of services and intended program outcomes.
• Identify gaps in tutoring services and work collaboratively for improvement.
• Use various student records systems as needed (Banner, Penji, Achieve).

• Produce marketing materials for the Learning Commons and actively promote services to all students.
• Work closely with other faculty and staff to be responsive to student tutoring needs across all modes, including embedded tutoring and supplemental instruction.
• Train Learning Commons staff to assist students in non-academic needs through referrals to subject matter experts (e.g., financial aid, advising, student records, counseling, etc.)

Education:

• Bachelor's required in any program.
• Master's degree in any program related to the education and/or support of student services. preferred

Experience:

• Minimum of two (2) years working with collegiate learners in an educational setting
• One (1) year of supervisory experience preferred

Special Skills, Abilities, and Knowledge:

• Willingness to support at-risk student populations.

Supervisory Responsibility:

• Lead worker:
  Assigns, trains, schedules, oversees, or reviews the work of others.
• Student employees, including graduate assistants - 40+

• Monitor Budget - 10%

Our faculty and staff are the university's most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle. Highlights from UCM's total rewards package for full-time employees include:

• 32% (staff) and 6% (faculty) defined retirement contribution, paid by the university;
• Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;
• Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;
• Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;
• Available Health and Dependent Flexible Spending Accounts;
• University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;
• Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.
• The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.
• The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.
• An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;
• UCM offers an Employee Discount Program through Working Advantage.