Retail Support Specialist

JOB PURPOSE

Retail Support Specialist supports individuals with disabilities by fostering independence, skill development, and community engagement through retail and warehouse-based activities. This role combines traditional retail tasks with job coaching responsibilities and provides support across multiple RISE locations, including the retail store and warehouse. The Retail Support Specialist plays a critical role in mentoring individuals and helping them achieve personal and employment goals.

Retail Support Supervisor

Hourly – Part-Time

• Greet and assist customers in a courteous and professional manner.
• Operate point-of-sale (POS) systems to process customer transactions accurately.
• Stock merchandise and maintain clean, organized sales and storage areas.
• Accept, sort, and organize donations at the warehouse as needed.
• Support store upkeep, including interior and exterior cleanliness and organization.

• Provide one‑on‑one support and coaching for individuals with disabilities in workplace tasks.
• Help individuals learn job responsibilities, workplace etiquette, and vocational skills.
• Encourage creativity, independence, and problem‑solving.
• Adapt coaching methods to match individual needs and support goals.
• Support personal growth by promoting patience, perseverance, and self‑confidence.

• Work at various RISE locations as scheduled, including the retail store and donation warehouse.
• Demonstrate flexibility in job duties based on location‑specific needs.

• Represent RISE in a professional and respectful manner to families, community partners, and agency contacts.
• Maintain confidentiality in accordance with HIPAA and agency standards.
• Complete all required documentation and reporting in a timely, accurate, and confidential manner.
• Report any unsafe conditions, incidents, or concerns immediately to the appropriate supervisor.

• Collaborate with coworkers and other departments to meet shared goals.
• Treat all individuals, families, and team members with dignity and respect.
• Foster a positive, inclusive environment aligned with RISE’s mission and values.

• Follow safety procedures in all environments, including proper lifting and use of equipment.
• Immediately report any unsafe situations or equipment malfunctions.

Perform other responsibilities as assigned by your supervisor to support agency goals and individual success.

• Must be 18 years of age.
• High School Diploma or GED is required.
• Must successfully complete a pre-employment background check and any subsequent background check after employment.
• Must have a valid driver’s license and be able to obtain a Missouri Class E chauffeur’s license within 14 days of hire.
• Successfully complete employment‑related training as directed.
• Flexible and willing to work evenings, weekends, and holidays as needed.
• Strong interpersonal and communication skills.
• Patient, compassionate, and supportive approach to working with individuals with disabilities.
• Basic computer and POS system proficiency.
• Strong attention to detail and organizational skills.
• Ability to be coachable and adaptable in a dynamic work environment.

• Must be able to stand, walk, bend, and lift for prolonged periods.
• Ability to lift/push/pull up to 50 lbs.

• Paid vacation.
• Paid training.
• Tuition Reimbursement.
• Referral bonuses.

RISE was founded in 1979 with one simple, but lofty goal: to create perfect lives for individuals with disabilities. Our core values of safety, respect, growth, compassion, and teamwork drive everything we do. We hold ourselves accountable to these values…