Customer Service Representative - Warrensville Heights

Job Title: Customer Service Representative (Temporary)
Location: Warrensville Heights, Ohio (In-Office)
Pay Range: $20.00 – $25.00 per hour

We are seeking a professional and dependable Customer Service Representative to join our property management team in Warrensville Heights, Ohio. This is a temporary, in-office position that serves as a primary point of contact for tenants, prospective residents, property managers, vendors, and other internal staff. The ideal candidate is organized, customer-focused, and experienced in handling a high volume of inquiries while maintaining professionalism and efficiency.

• Serve as the first point of contact for tenant and client inquiries (in-person, phone, and email)
• Respond to questions regarding leases, maintenance requests, payments, and general property information
• Assist with scheduling maintenance and coordinating with vendors
• Maintain accurate tenant records and update property management systems
• Process paperwork, applications, and other administrative documentation
• Prepare correspondence, notices, and reports
• Provide general administrative support to ensure smooth office operations
• Utilize de-escalation techniques to effectively resolve tenant concerns and complaints
• Deliver excellent customer service while adhering to company policies and procedures

• Minimum of one (1) year of customer service experience required
• Experience in property management preferred
• Strong administrative support skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of de-escalation and conflict resolution techniques
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced office environment

• Temporary, in-office position located in Warrensville Heights, Ohio
• Standard business hours

• $20.00 – $25.00 per hour (based on experience)
• Most major holidays off
• Paid Time Off (PTO) offered

Qualified candidates who are customer-focused and thrive in a professional office setting are encouraged to apply.