IT Support Representative - Tier 1

Entry-Level IT Support Representative

Location:

Warrensville Heights, OH (On-site)

Are you passionate about technology and ready to launch your career in IT support? Provide A Ride is looking for an Entry-Level IT Support Representative to join our growing team. This role is ideal for recent graduates or candidates with 1–2 years of help desk experience who want to gain hands‑on experience in a supportive environment.

• Provide first‑level technical support to employees via phone, email, and in person
• Troubleshoot and resolve hardware, software, and connectivity issues quickly and effectively
• Escalate complex issues to senior IT staff when necessary

• Monitor and respond to IT support tickets
• Document issues, solutions, and follow‑ups in the ticketing system
• Ensure timely resolution and user satisfaction

• Set up and maintain computers, printers, and mobile devices
• Install and update software and operating systems
• Maintain antivirus and system updates across devices

• Assist in onboarding new users with basic IT orientation
• Create easy‑to‑follow guides and documentation for common IT tasks and troubleshooting
• Promote best practices for system use and security

• Track and update IT inventory, including hardware and software licenses
• Support equipment procurement and returns

• Work with IT team members on projects, upgrades, and system improvements
• Share ideas to improve IT operations and end‑user experience

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience/certifications)
• Excellent problem‑solving and communication skills
• Strong customer service mindset
• Basic knowledge of Windows OS and Microsoft Office
• Familiarity with computer hardware and peripheral devices
• Willingness to learn and grow in a fast‑paced environment
• Detail‑oriented with strong organizational skills

• Competitive pay based on experience and qualifications
• Work‑Life Balance Paid time off and Paid Holidays
• Growth opportunities within the IT department
• Comprehensive benefits including health, dental, vision insurance and supplemental insurance
• Supportive work environment that encourages learning and teamwork

Provide A Ride is an Equal Opportunity Employer