Network Operations Engineer

What you’ll be doing...

• Commissioning new cell sites end-to-end including fiber circuit testing, router upgrades, vDU server build-out, RMU installation, alarm verification, network integration, call testing, and 911 testing, then placing the site formally into service with complete and accurate documentation.
• Executing circuit upgrades including physical equipment swap-out, testing, validation, cutover, and all required activation documentation.
• Supporting small cell deployments and temporary infrastructure for special events.
• Coordinating with general contractors to align field schedules and get ahead of commissioning milestones where possible.
• Troubleshooting 4G LTE and 5G  issues including radio outages, vDU server maintenance, and RAN performance faults.
• Connecting via SSH to configure and troubleshoot Cisco 540 series (IOS), Ciena 5164 (SAOS), and Nokia platforms to isolate and resolve network faults.
• Diagnosing routing and connectivity issues involving BGP, ISIS, VLANs, hub-and-spoke topologies, and IEN hub infrastructure.
• Performing high-level troubleshooting of supporting systems including HVAC, generators, and GPS, recognizing when to upgrade and when to resolve.
• Navigating the Unified System Manager (Samsung USM) and other network management platforms to identify fault conditions, manage alarms, and track work to resolution.
• Completing preventive maintenance at assigned sites accurately and in accordance with established procedures.
• Generating, managing, and closing trouble tickets across multiple systems while actively looking for ways to do it better.
• Participating in an on-call rotation including nights, weekends, and holidays as part of a 24x7 operations environment.
• Bringing new ideas, including AI-assisted workflows, to improve how the team operates.

Physical requirements of the job may include but are not limited to climbing stairs and ladders, working from elevated areas, lifting and carrying objects weighing up to approximately 65 pounds, pushing, pulling, grasping, twisting/bending, and crawling, squatting, or kneeling in small spaces.

• Associate’s degree or two or more years of work experience.
• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Solid understanding of networking fundamentals including the OSI model, TCP/IP, VLANs, and routing protocols (BGP, ISIS).
• Proficiency with Linux and command-line interfaces; comfortable navigating and troubleshooting CLI-driven environments.
• Experience connecting via SSH to troubleshoot network devices including routers, switches, and servers.
• Willingness to work rotating shifts including weekends and holidays.
• Ability to perform physical requirements of the job, with or without reasonable accommodation.
• Willingness to travel up to approximately 75% of the time.
• Valid driver’s license.
• Willingness to operate a company vehicle throughout the Greater Cleveland area and Northeast Ohio.

Even better if you have one or more of the following:

• CCNA, Network+, or equivalent industry certification.
• Hands‑on experience with Cisco 540 series (IOS), Ciena 5164 (SAOS), or Nokia platforms.
• Understanding of RAN architecture including 4G LTE and 5G  environments.
• Familiarity with hub‑and‑spoke topologies and IEN hub infrastructure.
• Familiarity with network and operations management platforms such as USM, CND, INAM, IOP, FUZE, NSP, or OneEMS.
• Comfort working outdoors at active cell sites in varying weather and physical conditions.
• Exposure to AI tools such as Claude or Gemini in a technical or professional setting.

In this worksite‑based role, you’ll work onsite at a defined location(s).

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Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including medical, dental, vision, short and long term disability, basic life insurance,…