Banking Center Specialist

Job Summary

The Banking Center Specialist is responsible for providing superior customer service meeting a variety of customers’ needs. The role involves teller transactions, account opening duties, consumer lending, mortgage loan duties, and additional administrative support.

• Greets and welcomes customers and potential customers, directing them to appropriate bank staff.
• Oversees and maintains the waiting area, stocking necessary brochures and other items.
• Answers incoming phone calls and transfers to appropriate bank staff if unable to assist.
• Maintains knowledge of banking products and services and answers customer questions.
• Identifies and pursues opportunities to promote or refer new banking products and services.
• Conducts customers’ transactional needs, including accepting deposits, loan payments, verifying cash and endorsements, and cashing checks within limits.
• Opens or assists with opening consumer and commercial customer accounts.
• Balances cash drawer and teller cash recycler (TCR) following bank policy.
• Prepares monies for shipment to the Federal Reserve Bank and orders monies as necessary.
• Performs consumer lending duties, including evaluating applications, collecting information and documentation, authorizing or recommending approvals, processing, and closing, ensuring compliance with bank policies and procedures.
• Assists with mortgage loans, including collecting information and documentation, processing draws, preparing documents in accordance with regulations, policies, and secondary market guidelines.
• Performs clerical and administrative duties as needed.
• Ensures the safety of all negotiables and confidential documents.
• Processes and distributes incoming mail and prepares outgoing mail.
• Maintains regular, reliable attendance.

• Stays current, maintains knowledge of, and complies with all products, services, policies, and procedures.
• Maintains organized files and a neat and orderly work area, securing all negotiable and confidential records.
• Protects the bank's and customers' information; information must be kept in absolute confidence.
• Displays a positive, cooperative spirit; professionalism; and a responsible attitude toward staff and customers.
• Leads by example while being a team player.
• Participates in bank-sponsored and community/civic events as scheduled.
• Represents the bank professionally and courteously in person or by telephone.
• Pursues personal development opportunities to improve knowledge related to the position, compliance, and the bank in general.

• Excellent interpersonal skills to relate to all audiences and manage sensitive and confidential information.
• Excellent organizational skills and attention to detail.
• Proficiency with PC skills including MS Office.
• Excellent verbal and written communication skills.
• Excellent math skills.
• Ability to prioritize and meet deadlines.
• Ability to handle multiple priorities under time constraints.
• Ability to work independently with limited supervision.
• High school diploma or equivalent.
• Minimum of three years related experience or equivalent combination of education and experience.
• Previous experience working directly with the public.
• Associate’s degree or equivalent from a two-year college or technical/trade school (preferred).
• Notary or willingness to obtain.
• Registered with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator or ability to become registered under the SAFE Act.

• Regularly sits and uses hands to handle objects, tools, or controls.
• Frequently talks or hears.
• Occasionally stands, walks, reaches with hands and arms, stoops, kneels, or crouches.
• Regularly lifts and/or moves up to 10 pounds.
• Specific vision abilities: close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Primarily performed in an office setting where the noise level is usually moderate.
• Use of standard office equipment such as computers, calculator, phones, photocopiers, filing cabinets, and fax machines.

This is a non-exempt position working Monday–Friday, 8:30 a.m.–5 p.m. with overtime as necessary.

This position will not routinely involve travel. Limited travel for training purposes and visits to customers’ locations as necessary.

The physical demands described herein are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.