Front Office Manager l Airlie Hotel and Conference Center | Warrenton, VA

What You'll Do:

Tasks and responsibilities:

• Ensures compliance with all general Front Office and Housekeeping policies, standards and procedures at all times
• Oversee rooms and related area operations, including front office, guest services, housekeeping, and laundry to ensure a safe, comfortable environment for guests
• Build and foster employees
• Observe room attendants to ensure their duties are completed in accordance with established policy and procedure, proper communication with guest, room assignments or house calls are handled courteously and professionally, and guest complaints and problems are handled in a courteous and professional manner with proper greetings and follow through
• Communicate closely with the Night auditor and other Assistant Managers to ensure follow-up on any special problems or guest requests
• Review daily arrivals to ensure proper handling of VIPs and Return Guests, groups, and escort them to their rooms
• Conduct performance evaluations and deliver coaching and counseling to employees when needed
• Oversee Front Office and Reservations departments; schedule, plan, and assign work, and develop and communicate departmental strategies and goals
• Establish and implement procedures to ensure guests receive prompt, professional attention and personal recognition
• Schedule and regularly conduct routine inspections of the front office, public areas, guest rooms and corridors to ensure appearance and cleanliness reflects highly on the hotel brand
• Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control
• Carries out any reasonable instructions as directed by Management
• Carry out Manager on Duty duties
• Be prepared to work night shifts when required
• Other duties as assigned

• Proven experience as a Front Desk Agent, Manager, or similar hospitality role
• Strong communication, leadership, and customer service skills; proficiency in PMS (Property Management System) software
• Ability to handle pressure, solve problems, and multitask effectively
• High school diploma; a degree in hotel management or hospitality preferred

Be prepared to accommodate varying schedules including nights, weekends, and holidays.

This position will require moving yourself in different positions to accomplish tasks in various environments including tight and confined spaces.

This position will require moving for 90% of the time sometimes in varying temperatures.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate. We offer excellent pay, hotel discounts, F&B discounts, and the opportunity to be part of an anything-but-standard growing hotel company.