Front Desk Agent

Holiday Inn Express & Suites is hiring a dependable and guest-focused Front Desk Agent to join our team in Warrenton, VA
. If you enjoy providing excellent customer service and creating a welcoming experience for guests, we’d love to meet you.

Pay: $13-$15 per hour (based on experience)

Schedule: Full-time or Part-time available

Shift: Morning, evening, weekend, and holiday availability required

Location: On-site (not remote)

The Front Desk Agent is responsible for greeting guests, managing reservations, processing check-ins and check-outs, and ensuring a positive guest experience from arrival to departure.

• Welcome guests in a professional and friendly manner
• Check guests in and out using the property management system
• Answer phone calls and respond to guest inquiries
• Process payments and handle cash/credit transactions accurately
• Resolve guest concerns promptly and professionally
• Coordinate with housekeeping and maintenance teams
• Maintain a clean and organized front desk area

• High school diploma or equivalent
• 1+ year of customer service experience preferred (hotel experience a plus)
• Strong communication and problem-solving skills
• Basic computer skills
  
  Ability to stand for extended periods
• Reliable transportation to and from work

• Paid time off
• Employee hotel discounts
• Opportunities for advancement

• Ability to stand for 6–8 hours
• Ability to lift up to 25 pounds

Holiday Inn Express & Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.