Configuration Manager Specialist

Purpose and Impact

In support of a challenging, critical, and rewarding program that provides integrated voice, video, and data services throughout the Information Technology lifecycle, Amentum is seeking a Configuration Management Specialist to join our dynamic team of IT professionals. The role requires a critical thinker who can work independently or in a team in a dynamic environment, with strong work ethic and detail orientation while reacting quickly to emerging problems.

5 Days (Mon – Fri); 8 hrs/Day; 40 hrs/week

• Deliver weekly updates on ongoing configuration management (CM) planning, configuration item status, change status/schedule, and configuration audits to the customer and management, keeping leadership informed of CM progress and escalating any identified roadblocks as necessary.
• Provide latest ITIL/ITSM configuration and change management processes and contribute valuable insights and recommendations for the selection and identification of hardware configuration approved items that align with and meet the specific standards and requirements set by the customer.
• Develop, update, and manage comprehensive configuration management (CM) procedures and work instruction documentation, and policy manuals to ensure consistent application of CM rigor while striving to enhance overall operational efficiency and effectiveness across the team.
• Configure, administer, and continuously maintain configuration management (CM) tools to effectively support the processes of configuration identification, control, reporting, release, and delivery, ensuring products and systems are accurately tracked and managed throughout their lifecycle.
• Demonstrate configuration management (CM) and release management activities to guarantee that the operating parameters of new products are thoroughly documented, fully compliant with established standards.
• Perform and execute configuration management (CM) processes, procedures, and develop documentation to align with customer requirements, while also training team members on the proper use of CM tools.
• Recommend, and continuously refine processes and procedures to effectively support and enhance the hardware deployment process, ensuring that all stages of deployment are efficient, well‑documented, and aligned with organizational objectives and goals for CM.
• Leverage creative thinking and collaborative ideation to drive business performance, crafting innovative, adaptable, and integrated solutions that effectively address both current customer requirements and evolving business needs.
• Develop and implement comprehensive standard operating procedures (SOPs) that define and streamline IT workflows, promoting consistency, efficiency, and the adoption of best practices across all related processes and tasks within the organization.
• Adhere to and fully integrate all customer policies and procedures into daily operations, consistently aligning with their established guidelines and requirements to maintain a high standard of compliance and quality of service.

• Safety – Enforce a safety culture where all employees are responsible for developing and maintaining a safe work environment, completing required training, and fulfilling duties in safety committees and emergency response.
• Quality – Conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts, ensuring services meet customer expectations.
• Procedure Compliance – Read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.

• Active Top‑Secret clearance with SCI or TS with ability to acquire SCI.
• 10 years of relevant experience.
• Strong background in utilizing Configuration Management Database (CMDB) technology; hands‑on experience with CMDB tools to track and organize IT assets, configurations, and related data.
• Strong working knowledge of Service Now CMDB (CI classes, relationships, reconciliation, discovery, data quality, and governance).
• Strong…