ServiceNow Business Solutions Consultant Security Clearance

Position: ServiceNow Business Solutions Consultant with Security Clearance
Our client is currently seeking a Service Now Business Solutions Consultant to assist in product design and consultation with enterprise level customers.

Note:

This positions requires a TS clearance with ability to obtain an SCI. This job will have the following responsibilities:
* Lead business analysis and process consulting activities within assigned projects, ensuring deliverables align with customer objectives and leading practices.
* Serve as the primary representative of the Business Solutions function on assigned projects, providing critical guidance as the voice of the customer internally.
* Facilitate workshops and stakeholder interviews to elicit, analyze, and document business requirements and current-state processes.

* Apply well-known analysis and prioritization techniques such as WSJF and MoSCoW.
* Develop detailed user stories, acceptance criteria, requirements, goals, and process documentation using frameworks such as INVEST, BPMN and SMART.
* Facilitate product demonstrations at the project level, clearly articulating capabilities and business value to customers.
* Collaborate effectively with cross-functional customer and project delivery teams.
* Advise customers on leading practices in business analysis, process optimization, and adopting Service Now capabilities to achieve desired outcomes.
* Ensure alignment of solutions with both Service Now capabilities and broader organizational goals.
* Perform comprehensive quality assurance checks on project deliverables to ensure accuracy and adherence to customer expectations.
* Support customer user acceptance testing (UAT), including test planning, execution, and issue resolution.
* May occasionally provide mentoring to peers within the project team and function.

Qualifications & Requirements:

* 5-7 years of experience with the Service Now platform, including business analysis and process improvement across multiple modules in a consulting environment.
* Service Now Certified System Administrator (CSA).
* Expertise with the Service Now ITSM application suite.
* Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart, etc.).
* Demonstrated expertise in applying business analysis, requirements management, and process documentation methodologies, techniques, frameworks, and standards.
* Strong understanding of ITIL® principles and their application in service management contexts.
* Familiarity with Agile delivery practices and frameworks (e.g., Scrum, Kanban, SAFe®).
* Excellent presentation and facilitation skills, with experience driving product demonstrations and engaging senior customer stakeholders.
* Bachelor's degree in Business, Information Technology, or a related field (desired, but not required). Relevant experience may be considered in place of formal education. Optional Desired Qualifications
* CBAP® (Certified Business Analysis Professional)

* ITIL® certification(s).

* Proficiency in Service Now application suites beyond ITSM (e.g., ITAM, SPM, ITOM).

* Familiarity with leading process mining tools such as Aris, Celonis, and Signavio.

* Prior hands-on experience in business or technical roles that utilized Service Now solutions to perform or facilitate job duties.

* Experience working with government or public sector agencies