Field Service Engineer

Field Service Engineer

Warrenton, Virginia, United States

Work with cutting-edge AI technology that helps make the world a safer and more secure place. Drone Shield (ASX:DRO) develops market‑leading counter‑drone solutions used by military organisations, government agencies, airports, critical infrastructure operators, and law enforcement operating in some of the most challenging and high‑stakes environments in the world. Employees work at the forefront of innovation, solving complex technical problems and delivering mission‑critical capabilities where performance, reliability, and speed matter.

As an ASX
200‑listed company and the world's only publicly listed pure‑play counter‑drone business, Drone Shield is experiencing rapid growth. Revenue increased from A $57 million in 2024 to more than A $217 million in 2025, supported by record profitability, a global sales pipeline exceeding A $2.5 billion, and annual R&D investment of over A $50 million.

Since 2017, Drone Shield has grown from 11 employees to more than 550 globally, with operations across Australia, the United States, Europe, and the Middle East, supporting customers in over 70 countries.

Drone Shield's U.S. headquarters in Warrenton, Virginia, supports American customers through locally based R&D, sales, customer support, and engagement with defence and security stakeholders.

The Field Service Engineer is responsible for the deployment, installation, and ongoing support of advanced technical systems in customer environments. This role partners cross‑functionally with Sales, Product Development, and Operations to ensure successful system delivery, performance, and customer satisfaction from pre‑sales through post‑installation support.

This position is ideal for a technically skilled, proactive professional who thrives in customer‑facing environments, enjoys solving complex problems, and is comfortable navigating dynamic and sometimes ambiguous situations.

Customer Engagement & Support

• Serve as the primary technical point of contact throughout the customer lifecycle
• Support Sales with technical consultations, system design reviews, and proposal validation
• Deliver system demonstrations, evaluations, and end‑user training
• Provide remote and on‑site technical support and troubleshooting
• Build strong relationships with customers across varying technical backgrounds
• Capture and communicate customer feedback to internal stakeholders

System Installation & Delivery

• Plan, coordinate, and execute installation of complex, multi‑component systems
• Perform system configuration, commissioning, testing, and validation
• Support deployments, upgrades, and ongoing maintenance activities
• Ensure adherence to safety, compliance, and operational standards

Technical Troubleshooting & Support

• Diagnose and resolve technical issues independently whenever possible
• Escalate complex issues with clear documentation and context
• Perform root‑cause analysis and support long‑term resolution efforts
• Contribute to system reliability and performance improvements

Collaboration & Product Support

• Act as the “voice of the customer” to Product and Engineering teams
• Support product validation, testing, and software releases
• Collaborate with internal teams and third‑party vendors for successful delivery
• Assist in demo environments and internal testing initiatives

Documentation & Continuous Improvement

• Maintain accurate service records, reports, and technical documentation
• Develop clear, structured documentation for processes and support activities
• Identify opportunities to improve service efficiency and delivery
• Contribute to knowledge‑sharing and internal training efforts

Technical Development

• Participate in training programs and hands‑on field…