Field Service Technician

We are currently offering up to a $5,000 sign‑on bonus for Heavy Equipment Field Service Technician new hires. $2,500 is payable after 90 days of employment, and the remaining $2,500 is payable after 180 days of employment. Minimum of three years relevant heavy equipment field experience is required to be eligible for the $5,000 sign‑on bonus. Candidates with less than 3 years’ heavy equipment field experience are eligible for a $2,000 sign‑on bonus.

Bonuses are made in 2 equal installments at 90 days and 180 days of employment.

Field Service Technician

Warrenton, Virginia

1st

$35.00 - $49.94 per hour

• Apply troubleshooting techniques and determine proper repair procedures on all assigned work orders.
• Service, diagnose and repair all machine components and systems, including engine/components air conditioning units; change hoses; repair cylinders, buckets, and booms; at customer’s jobsite.
• Disassemble, inspect and determine parts needed. Reassemble to factory specifications.
• Interact with customers and answer repair‑related questions as required. Refer non‑repair related questions to supervisor.
• Perform minor electrical and computer repairs.
• Interpret and utilize information from operating, maintenance and service manuals/bulletins.
• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms.
• Clearly and concisely document all work and repairs completed in a timely manner.
• Maintain work area, tools and equipment to promote a clean and safe environment.
• Perform various other duties as assigned.

• Previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment.
• Excellent troubleshooting and analytical skills.
• High school diploma or GED, required.
• Knowledge of engines, transmissions and other related components.
• Must have excellent mechanical aptitude.
• Must be able to work independently and as part of a team.
• Excellent driving record and ability to obtain a CDL.
• Ability to become DOT certified with DOT Medical Card.
• Proficient in use of technical software, databases and manuals.

• Strong communication with excellent verbal and written communication skills.
• Self‑directed and well organized.
• Ability to prioritize workload while providing excellent customer service.
• Demonstrating ability to learn and apply new knowledge.
• Interacting professionally with customers and personnel at all levels of the organization.
• Functioning well in a fast‑paced environment.
• Working any shift and overtime as needed to meet business and customer demands.
• Working in coordination with the team to achieve Continuous Improvement goals and objectives.
• Promoting a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Frequently required to sit.
• Regularly lift and/or more up to 70 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In‑house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Tool allowances and tool loans.
• Discounts on cellular phone service, computers, and vehicles.
• Opportunities for overtime.
• Shift differential (if applicable).

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance‑based incentive programs (e.g., discretionary or non‑discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug‑free workplace.

Special rules and restrictions may apply to sign‑on bonus eligibility for rehires.