ServiceNow Developer; TS​/SCI

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Regular Full-Time Lorton VA, Lorton, VA, US

Salary Range: $80,000.00 To $ Annually

POSITION TITLE: Service Now Developer

CLEARANCE REQUIRED: TS/SCI

ABOUT US: Intact Technology is a Service Now Elite Partner focused exclusively on federal and public sector clients. We deliver ITSM, ITOM, ITAM, and AI-enabled workflows that help agencies operate more efficiently, modernize service delivery, and achieve measurable outcomes. We are a small, high-performing team that values ownership, accountability, and execution. Everyone here contributes directly to client success and has the opportunity to make a meaningful impact.

Our culture is built on trust, flexibility, and the freedom to solve problems creatively while leveraging modern tools and technologies to work smarter.

We invest in our people through competitive benefits, professional development, and opportunities for growth. If you want to do meaningful work, collaborate with experienced professionals, and have direct access to leadership, Intact Technology offers an environment where you can grow your career while delivering results that matter.

We're looking for a Service Now Developer to support the design, development, and enhancement of Service Now solutions within secure federal environments. This role is ideal for someone who is technically strong, self‑motivated, and comfortable taking ownership of work from requirements through deployment. You'll work closely with clients and internal teams to deliver scalable solutions across the Service Now platform, with a primary focus on ITSM and related workflows.

Success in this role requires strong problem‑solving skills, attention to detail, and the ability to thrive in fast‑paced, mission‑driven environments. This is an opportunity to work on complex, high‑impact programs where your contributions directly support critical government operations.

TO BE SUCCESSFUL HERE YOU WILL:

• Design, build, and enhance custom Service Now solutions that support secure government environments.
• Collaborate closely with stakeholders and mission leads to deliver highly tailored ITSM capabilities.
• Lead module development, integrations, and enhancements across the Service Now suite.
• Ensure platform stability, performance, and secure configuration under TS/SCI protocols.
• Mentor junior developers and provide technical direction on best practices in a high‑stakes, cleared environment.

REQUIRED QUALIFICATIONS:

• TS/SCI clearance — must‑have (no exceptions).
• Ability to work onsite 5 days a week in Lorton, VA or Warrenton, VA.
• Prior experience working directly on a cleared or classified network.
• 5+ years of hands‑on Service Now development experience.
• Mastery of the ITSM suite — Incident, Problem, Change, CMDB, and more.
• Comfort working fully onsite in Lorton, VA.
• Strong grasp of SDLC processes in secure or regulated environments.
• Service Now certifications (CSA, CIS‑ITSM, CAD, etc.).
• Experience developing and implementing systems using Agile/Scrum methodology.

NICE TO HAVE

QUALIFICATIONS:

• Familiarity with additional Service Now modules such as Sec Ops, Discovery, or HAM/SAM.
• Experience with automated testing frameworks and Dev Ops integrations within Service Now.

OUR BENEFITS:

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.

PHYSICAL DEMANDS

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

The work is primarily performed on‑site in a professional office…