Operations Manager

Operations Manager – Aaron’s Towing (A Valor Fleet Services Company)
Run the Operation. Lead the Team. Deliver Results.

We’re hiring an Operations Manager to take ownership of Aaron’s Towing day-to-day operations
—leading drivers, managing performance, and keeping the operation running at a high level.

You’ll work directly alongside leadership and collaborate across multiple brands under Valor Fleet Services
, giving you the backing of a larger organization while owning a critical piece of the business.

This role is for someone who can lead from the front, solve problems fast, and hold a team accountable
.

• Day-to-day towing operations for Aaron’s Towing
• Direct oversight of drivers (15–20 operators) and field performance
• Driver productivity, scheduling, staffing, and accountability
• Supporting dispatch operations and resolving real-time issues
• Handling client needs, escalations, and service requests
• Jumping in on special projects and operational support as needed
• Working closely with other departments and leadership across Valor Fleet Services
• Reporting directly to leadership and executing on operational priorities

• Improved response times, productivity, and service quality
• Proper staffing levels—no gaps, no unnecessary overtime
• Strong communication between drivers, dispatch, and leadership
• Fast, effective decision-making when issues arise in the field

You don’t need to be an IT expert—but you do need to use data to run the operation
.

• Review KPIs like driver productivity, arrival times, staffing levels, and overtime
• Identify problems early and take action without being told
• Work with reports, dashboards, and Excel (training provided where needed)
• Turn basic data into real operational improvements

• Proven experience managing teams of 15+ employees
• Strong leadership—
  you hold people accountable and get results
• Ability to manage multiple priorities without losing control
• Comfortable both in the field and handling administrative responsibilities
• Strong communication skills (email, phone, in-person)
• Ability to stay organized and manage your time effectively
• Willingness to step in and support wherever needed

• Experience in towing, transportation, or similar operations
• Hands-on experience operating trucks or equipment
• Ability to step in during emergencies and support the team directly

This is a hands-on operations role
:

• Majority of time spent in the field with drivers and operations
• Some time at a desk for emails, reporting, and meetings (virtual & in-person)
• Fast-paced, high-demand environment where priorities shift quickly

• Competitive Health Insurance
• Medical, Dental, Vision, Life Coverage
• Company-paid Dental & Vision (employee)
• 401(k) with Company Match
• Paid Time Off + Holidays
• Bi-Weekly Pay (Direct Deposit)

If you can manage people, solve problems in real time, and take ownership of an operation
, this is your opportunity to step in and make an impact—backed by the strength of Valor Fleet Services
.