Billing Support Specialist III

Overview

The Billing Support Specialist III performs administrative tasks to facilitate daily invoicing in the Foundation/WCSS environment. This role supports the workstream and its impact on the revenue cycle and KPI results. The Billing Support Specialist III is responsible for the collection, compilation, and distribution of documents required to successfully complete accurate and timely invoicing and payment of shipped orders for assigned plants.

While not a Shared Services position, this role provides a shared service to a group of assigned plants for the order-to-cash workstream.

• At production time (location 13), create the SOC in Foundation and email it to the appropriate sales representative (designated), the CSR, and the CBG group mailbox to begin the invoicing cycle.
• Foundation Job Review and Support files
  • Review the SOC, Foundation Job Review (FJR), and related files for completeness and accuracy to determine readiness to bill and move the job into RTB (Ready to Bill) for the assigned Biller.
  • Contact the CSR or sales team as needed to reconcile missing or invalid data that delays accurate invoicing (MDTS files, tax exemption certificates, certifications, purchase orders, etc.).
• Billing Job Tracker Maintenance
  • Research and resolve the status of all unbilled shipments as outlined in the Billing Job Tracker, including the Fulfillment Line Detail report, Open Orders Requiring Attention, SNB Summary, Status 64, and On Hold for Issues, through appropriate system or resource contact for assigned plants.
• WCSS/Foundation Support
  • Provide guidance to the order creator or shipping departments to perform updates, adjustments, and additions for the Foundation interface the WCSS order in the Customer Service Module, and/or the job setup in the WCSS Item Module to ensure an accurate invoice to the customer.
• Expired Inventory/PFS Audit
  • Review and reconcile variances in the WCSS PFS Audit Report as it relates to invoicing discrepancies, and reconcile Expired Inventory exceptions that failed in auto-conversion to PFS due to holds and other missing criteria.
• CQT Facilitation
  • Follow standard instructions for CQT facilitation and complete the plants assigned daily. If additional information is required, log on the Escalation form after 2 business days for the Regional Billing Supervisor.
• Plant & Sales Team Support
  • Respond to general inquiries from the plant, CSR, or sales team and provide solutions or guidance for invoicing-related issues. Direct to the appropriate source as needed when outside the invoicing workstream scope. Use the CBG group mailbox for correspondence.
• Cash Application Support
  • Assist with cash application/collection efforts as needed to support the order-to-cash workflow for non-standard customers lacking traditional invoice details with remittance (e.g., Streamline customers, CIA – Cash In Advance).
• Postage Facilitation
  • Assist in researching payment of Postage Only invoices and ensure MC88/MC87 (Postage Billable/Refund) is included on the FJR for the Biller when required.
• Miscellaneous Support
  • Assist with manual invoice requests, A/R cleanup, and other special projects to support the order-to-cash workstream, especially during seasonal upticks related to healthcare, elections, census, ballots, etc. May be supported in other plants where seasonal surge is greater than plants usually assigned to the Billing Support Specialist III.

• High School Diploma or GED required
• 2+ years of relevant experience
• Experience in the use of an invoicing system, preferably WCSS
• Ability to use multiple systems/applications simultaneously
• Experience in paperless invoicing is preferred
• Intermediate skills in Microsoft Excel
• Strong attention to detail and problem-solving
• Math skills including percentages, averages, and basic arithmetic with a calculator
• Preferred skills: G-Suite (Google Sites, Forms, Sheets, Calendar)
• Experience invoicing for a manufacturing facility
• Strong verbal and written communication skills

RRD's current salary range for this role is $44,800 to $64,600 per year. The salary range may be adjusted based on geographic location and may change in the future. Compensation may include a bonus, commission, or incentive program. RRD offers medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance, and employer/partner discounts.

All employment offers are contingent upon successful completion of a pre-employment background check and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans