Medical Receptionist - Warrenville, IL

About the Job

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. Provided at Marathon Health centers, this role offers administrative support for the front office, including reception and general departmental assistance.

• Answer incoming calls on the general office phone, validate member status, answer emails or other electronic messages, and refer questions to medical staff as needed.
• Assist with form completion and refer difficult questions to medical staff.
• Welcome patients and visitors by greeting them in person or on the telephone.
• Optimize patient satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone.
• Keep patient appointments on schedule by notifying providers of patient arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comfort patients by anticipating anxieties and answering questions.
• Ensure availability of treatment information for providers by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Collect co‑pays, reconcile credit cards and cash, tally the cash drawer, and prepare deposits.
• Complete prior authorization paperwork for insurance, manage fax communications for referrals, or perform similar administrative duties.
• Maintain a clean and professional front reception area.
• Stock and re‑stock office equipment, and coordinate with delivery services for outgoing and incoming deliveries.
• Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and related data as required.
• Scan and upload forms as necessary.
• Maintain confidentiality of patients and their records, and uphold HIPAA regulations and protocols.
• Perform other duties as assigned or required.

• High school diploma or general education degree (GED) required, along with 1‑3 years of related professional experience in a medical office environment or an equivalent combination of education and experience.
• Associate degree in healthcare or a related field preferred.
• Proficiency in the use of an electronic medical record system.
• Strong technical expertise using Microsoft Teams and Microsoft 365, including Word, Excel, Outlook, PowerPoint, and related applications.

• Excellent written and oral communication skills.
• Exceptional customer service skills and ability to promote teamwork.
• Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.
• Excellent time‑management skills and ability to multi‑task, prioritize work, execute a plan, and meet deadlines.
• Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving, fast‑paced workplace.
• Proven record of successfully working with teammates, stakeholders, clients, vendors, and guests.
• Excellent organizational skills and meticulous attention to detail.
• High level of critical thinking, creative problem‑solving abilities, and effective decision making.
• Ability to maintain confidential documents and communication and to use judgment and discretion.

$20.00–$23.00 per hour (actual offer may vary based on geographic location and experience).

Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities.

To request disability accommodation in the application process, contact recruitinglth.

Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc.) via email or messenger tools, or for a financial deposit of any kind.