Patient Access Rep

Nature of Duties:

Operates a multi-line switchboard, directing calls and scheduling patient appointments according to clinic guidelines.

Nature of Duties:

Operates a multi-line switchboard, directing calls and scheduling patient appointments according to clinic guidelines.

Qualifications:

• High school diploma preferred
• Experience with a multi-line switchboard preferred
• Strong communication skills

• Answer 100-150 incoming calls daily.
• Accurately schedule appointments and route messages to the correct team.
• Ensure proper documentation in the medical record.
• Meet performance goals (e.g., 85% calls answered in under 30 seconds, less than 10% abandonment rate).
• Perform other related duties as needed to support clinic operations.

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents.