Sales Implementation Manager

Performance Health is seeking a Sales Implementation Manager who blends analyst and project management skills to support large, complex customer implementations from pre‑sale through post‑launch success. The role plays a critical part in managing large RFIs and bids, onboarding significant customer wins, and ensuring an excellent end‑to‑end customer experience.

• Project Management & Pre‑Sale Support
  Assist in the project management of large RFIs and bids, coordinating inputs across sales and cross‑functional partners. Partner with Sales to translate customer requirements into actionable implementation and onboarding plans, ensuring feasibility, accuracy, and operational readiness prior to contract close.
• Customer Onboarding & Implementation
  Manage the onboarding process for large customer wins, serving as the lead implementation owner. Lead all pre‑launch efforts with Sales and cross‑functional partners to ensure a successful go‑live and strong customer experience. Act as the primary customer‑facing point of contact throughout onboarding and launch.
• Launch Readiness & Execution
  Work directly with customers to determine inventory needs by location, partnering with Demand Planning and Operations to support an efficient rollout. Coordinate system and operational setup, including customer web logins and ordering permissions, order rules and controls, formulary creation, order templates, and ordering workflows. Manage go‑live activities, ensuring all operational, system, and customer requirements are met.
• Post‑Go‑Live & Customer Success
  Lead the go‑live process, including post‑mortems to capture learnings and improvement opportunities. Conduct weekly customer touchpoints post‑launch to ensure adoption, issue resolution, and customer satisfaction. Serve as a key driver of ongoing customer success for strategic accounts.
• Business Reviews & Performance Analytics
  Lead Quarterly Business Reviews (QBRs) with key accounts in partnership with Sales. Own and manage customer scorecard activities, defining success metrics, tracking performance against expectations, and reporting results on a quarterly basis to Sales leadership. Analyze customer data and implementation outcomes to identify trends, risks, and opportunities for improvement.
• Perform other duties as assigned.

• Bachelor’s degree in business or related field.
• 2–4 years of experience in implementation, onboarding, project management, customer success, or business analysis.
• Experience managing complex, cross‑functional projects in a customer‑facing role.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Experience supporting sales‑driven initiatives, RFIs, and large customer implementations.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and stakeholders simultaneously.

Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.