Global Solutions Director - Front of House

• Full-time
• Compensation: USD 156,700 - USD 250,700 - yearly

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

The Global Solutions Director takes the lead in defining, maintaining, and scaling Williams Lea's global go-to-market strategy, specifically spearheading the Front of House (FOH), concierge, reception, and workplace experience service line. Acting as the owner of the Value Proposition, this role bridges the gap for  white-glove  hospitality expertise paired with a tech-driven, visionary mindset to seamlessly integrate service components.

This position serves as a primary subject matter expert and strategic lead during new business engagements—from opportunity assessment and due diligence to pitching and closing high-touch enterprise accounts. Initial scope is an individual contributor role with a planned transition to managing a direct team as the service line scales.

Key Responsibilities & Focus Areas

Value Proposition Ownership: Take full ownership of the development, education, and execution of the global value proposition for the Front of House & Workplace Experience service line.

Enterprise Solutioning: Lead the overall solution design for new business opportunities from initial assessment through due diligence, commercial proposals, and closing.

Tech-Driven Innovation: Pair white-glove hospitality capabilities with platform-savvy technologies (e.g., conference room booking, visitor management platforms). Collaborate with Technology teams to enhance existing platforms and explore new technologies.

Target Market Expansion: Focus heavily on high-touch, high-end enterprise clients, particularly legal firms and financial institutions.

GTM & Toolkits: Create and maintain go-to-market strategies, sales/marketing materials, and best-practice toolkits.

Account Pursuit & Client Engagement

Pitch & Governance: Lead client pitches, C-level presentations, and executive steering with prospective and current clients.

Contract & Commercial Alignment: Understand and negotiate business positions within MSAs, SOWs, and LOIs alongside internal/external counsel and client stakeholders.

Cross-Functional Collaboration: Partner closely with field Operations Teams, Business Development, Account Directors, and Managing Directors across regions.

Strategic Partnerships: Establish and maintain relationships with external service partners, technology vendors, and software providers.

Operations & Best Practice Oversight

Implementation Governance: Provide oversight during account implementation so optimal solutions and best practices are deployed.

Continuous Improvement & Benchmarking: Maintain accurate operational benchmarking information and drive continuous improvement across client engagements.

Knowledge Management: Create and manage a comprehensive  Knowledge Book  detailing new business engagements, lessons learned, and reusable models.

Required Qualifications

Education: Minimum…