Lead Systems Administration Engineer

This is a technical individual contributor role within the Information Technology department, focused on at least half-time support of corporate computer user requests and troubleshooting, with the remaining time spent assisting on network server-based support activities. The position has the higher-level education and/or industry experience that establishes the employee as an expert practitioner in the assigned role. High quality, independent work is expected, as well as mentoring of peers.

• Provide comprehensive support for Windows OS and Mac (OSX) IT issues to local and remote FTI employees including hardware diagnostics, connectivity issues, and software support. Able to pursue even the most complex situations until resolved.
• Recommend, purchase, and configure new hardware for new employees, and train employees on new hardware as needed.
• Contributes to the maintenance of IT department documentation on IT assets and licensing.
• Provide support and administration for the following: ESX/VMware virtual network systems, and MS SQL server, Microsoft Server 2019 network, MS Hybrid Exchange, Watchguard firewalls, SharePoint, and Cisco infrastructure.
• Contribute to the proactive problem-solving mission of the IT team at an advanced level, identifying ways to improve FTI productivity through the deployment of new technologies.
• Maintains upmost awareness of technical developments in the industry related to FTI technologies and champions the adoption of new technology or methods as appropriate.
• Position to be located in Warrenville, IL. Occasional travel to other Fuel Tech offices is expected (