Senior Manager - Digital Engineering

Senior Manager
- Digital Engineering

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.

We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. At Oncourse, our people are what makes that possible.

We call ourselves SUPERs
- Successful, United, Progressive, Empathetic, and Reliable - because that's how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law.

Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Reporting to the Senior Director of Digital Engineering, this role brings together what are often separate disciplines—front-end, full-stack, back-end engineering, and QA—into a single accountable team. The Senior Manager will build and lead the engineering and QA org, set the technical and quality bar, drive velocity without sacrificing reliability, and partner closely with product, marketing, operations, infrastructure, and security to deliver digital products that customers love and the business can count on.

Located at our office in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

End-to-End Digital Experience Ownership

Own the full digital experience—A to Z—across the corporate web presence, customer portal, payment hub, self-service flows, and the supporting APIs and integrations. Partner with the Senior Director of Digital Engineering and product management to translate the digital roadmap into a credible delivery plan; lead execution from discovery through launch and post-launch iteration. Serve as the single point of accountability for release health, user experience quality, performance, and availability of the digital stack.

Champion a product and customer mindset inside engineering—measure what customers feel (conversion, page performance, error rates, CSAT), not just what engineering ships.

Engineering Leadership & Delivery

Lead, mentor, and grow a blended team of front-end, full-stack, and back-end engineers (internal and contractor), including tech leads who manage day-to-day technical decisions. Set and enforce architectural standards in partnership with enterprise architecture, infrastructure, and security—scalable, reliable, secure, and cost-aware. Drive adoption of modern engineering practices: trunk-based development, code review, automated testing, CI/CD, feature flagging, observability, and incident post-mortems. Run the sprint and release cadence using Scrum or Kanban;

actively remove blockers and surface risks early. Aggressively manage technical debt while staying on budget; make defensible trade-offs between new features, platform health, and cost.

Quality & QA Ownership

Own the quality strategy end-to-end—manual…