Technician - Clean

Technician I
- Clean and Check

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.

We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. At Oncourse, our people are what makes that possible.

We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

Position Summary

The HVAC Clean and Check Technician maintains the customer's equipment to ensure customer comfort and safety. The technician promotes products, contracts, and services to guarantee customer equipment maintenance and provide total home comfort for the customer. This individual will be responsible to work and drive safely at all times. While our headquarters is in Naperville, this role is field-based, covering our Central IL territory, and requires regular travel to customer home locations.

Responsibilities Include But Are Not Limited To:

• Cleaning the customer's equipment to maintain the efficiency of the equipment and ensure total home comfort.
• Checking the equipment for any defects which need to be repaired or replaced for customer comfort and safety.
• Legibly and accurately complete company paperwork.
• The technician may shut off and/or refuse to turn on a customer's equipment if they identify a safety issue such as a cracked heat exchanger.
• Technician must provide their own hand tools including, but not limited to: wrenches, screwdrivers, pliers, inspection cameras, etc.
• Understands and comply with all safety policies.
• Clean the customer's equipment to maintain the efficiency of the equipment and ensure total home comfort.
• Thoroughly understands and complies with the inventory policies and procedures of NHS.
• Accountable for use of inventory involving his/her work.
• Able to complete all tasks sent to him/her via FSA app including billing customers correctly, ordering parts and materials as needed for job completion and handling paperwork properly, timely and legibly.
• Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles.

We're Excited if This is You

Experience and Qualifications of the Role

1 year minimum HVAC experience preferred.

Job may include but not limited to:
Climbing;
Extreme Hot or Cold (out of doors);
Heavy Lifting;
Loud Noise;
Use of ladders to get to equipment; crawling to look for registers; going into crawl spaces and attics to locate access furnace. Safety awareness, overhead hazards, equipment operations, wearing PPE as required. Must be able to reach, bend extend and lift 50-60 lbs. Must not be afraid of heights.

Computer Skills Needed to Perform this Job Preferred ability to operate iPad.

Education

High School diploma/GED required and HVAC certification OR years of skill/vocational HVAC training in lieu of certification.

Certificates, Licenses, Registrations

Required:

EPA Certification Type 1 and 2 or Universal OR years of skill/vocation HVAC training in lieu of certification.

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $19.41- $27.64 USD Hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

Competitive Compensation:
We value your hard work and are proud of our competitive pay for performance philosophy.

Comprehensive Health Coverage:
Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.

401(k) Plan with 4% Company Match:
Secure your future with our robust retirement plan.

Generous Paid Time Off:
Take the time you need to recharge and relax.

Education Assistance Program:
Invest in your growth and development with our support.

FSA/HSA Options:
Flexible spending and health savings accounts to…