Hotel Receptionist

The UK's newest theme park, Gulliver's Valley Resort is looking to strengthen the team by adding a hotel receptionist.

You will assist the manager in running the department, ensuring a seamless process and fantastic experience for all guests. The role is a full time position, 40-45 hours per week with a mixture of early and late shifts, while weekend work is essential.

MAIN TASKS AND RESPONSIBILITIES

• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
• To deal with guest requests to ensure a comfortable and pleasant stay.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To report any maintenance, breakage or cleanliness problems to the relevant manager.
• To assist with the operation of the attached Costa Coffee unit.

• A friendly and welcoming approach
• High standards of dress and presentation
• Ability to remain calm during difficult situations or in a very busy environment
• The ability to work unsupervised
• Excellent interpersonal skills, including a pleasant telephone manner

Gulliver's is an equal opportunities employer.

• Flexible Hours
• Tickets for Friends and Family
• Incentives & Rewards
• Team Days Out Full Uniform Supplied (including warm coats for colder months)