Reception Manager - Bath

Reception Manager - Bath Reception Manager 32000.00 per annum Hotel Indigo Bath, Bath Set in a beautiful honey coloured Georgian terrace is the boutique Hotel Indigo Bath. Grade one listed our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath. Surrounded by culture Bath is famous for romance, literature and historic architecture;

our boutique hotel is a great base to explore this wonderful city. Our 154 rooms have been perfectly designed with our guests and the city in mind. Modern and stylish they reflect the influences of the architects and novelists who made Bath famous for its story telling and passionate social scene. From the start of the guest experience until the moment they leave, they'll be embroiled in this fascinating neighbourhood.

This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo. Are you out-going, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.

The Role:

We have a fantastic opportunity for an enthusiastic Reception Manager to join our team. Responsible for the organisation and running of the reception and supporting the front office, You’ll be front and centre of our stage leading your team to provide guests and visitors with a warm welcome and unparalleled service. Your number one priority is the customer experience and you will have a strong track record in motivating and leading a team, whilst also being prepared to roll up your sleeves and get stuck in!

You will be someone who likes to get to know people, be able to start authentic, genuine conversations and inspire our guests to create wonderful memories. Whilst being a constant presence on the floor you will also need to recruit, manage and lead the Reception Team to success. Strong attention to detail and a good understanding of front office systems and procedures is essential.

You will be incredibly structured and encourage strong working relationships between the other HOD’s, working together to ensure the smooth running of each department. Cover Duty Manager Shift (07:00-15:30/14:00-22:300 ) .Manage room allocations and coordinate with housekeeping and other departments. Support the Front Office Manager with administration, recruitment, and team development activities. Handle guest complaints, requests, and feedback professionally.

The Ideal Candidate :
We’re looking for an experienced Reception Manager that will inspire the team to put our guests at the heart of everything they do. You’ll need experience working in a similar role within the hospitality industry, ideally within a Front of House department. You’ll have led a team and be confident in communicating across all levels and supporting other HOD’s with the smooth running of each department.

Your daily priorities will change based on the needs of the business so being flexible and adaptable is a must for this role. You’ll have a big task on your hands so your attention to detail and organisational skills will need to be second to none. All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Benefits:
Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included. 50% off your bill when you dine in one of our Restaurants or Bars. Fully funded…