Customer Care Operative

One of the UK’s leading 5-star house builders, known for delivering high-quality homes across the country, is looking for a Customer Care Maintenance Operative/Technician to join their North West team.

With a strong reputation for excellence and customer satisfaction, they focus on building well-designed, sustainable communities.

Focusing on delivering exceptional post-purchase support to homeowners within the North West region, you’ll visit customers' new homes to rectify reported defects, at the instruction of the office-based coordination team.

• Conduct inspections and perform maintenance tasks on newly occupied homes, ensuring all work meets the highest quality standards.
• Address and resolve reported defects promptly, maintaining clear communication with homeowners throughout the process.
• Coordinate with the Customer Care Team to ensure all necessary resources are available prior to appointments.
• Maintain accurate records of completed tasks and escalate any unresolved issues as needed.
• Uphold health and safety protocols, including the proper use of personal protective equipment (PPE) and adherence to property protection requirements.

• Proven experience in a multi-trade role, with skills in basic plumbing, carpentry, tiling, and decorating.
• Preferably experienced in the new build housing industry.
• Strong problem-solving abilities and adaptability to various maintenance challenges.
• Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Possession of a valid UK driving licence.

• The role involves both indoor and occasional outdoor work in varying weather conditions.
• Travel to different site locations within the North West region is required.
• Occasional flexibility regarding working hours and duties is required off a 40-hour working week.
• Competitive salary of up to £36,000.
• Opportunity to earn commission based on Trust Pilot surveys.
• Company van provided for work-related travel.
• Annual company bonus scheme.
• Contributory pension plan.
• 25 days of annual leave plus bank holidays.

Associate

Full-time

Customer Service

Construction