Field Service Engineer

Field Service Engineer

Location:

Field-Based – Warrington and surrounding areas

Contract:

Full Time, Permanent

We are looking for a Field Service Engineer to join our team, supporting customers across Warrington and the surrounding areas.

The focus of this role is to deliver a first‑class service to both internal and external customers while maintaining and repairing Volvo Construction Equipment and associated machinery. You'll be responsible for identifying customer needs, maximising machine uptime and promoting SMT GB's aftermarket products and services where appropriate.

• Service, maintain and repair Volvo Construction Equipment and associated machinery.
• Diagnose and resolve mechanical, hydraulic and electrical faults using technical expertise and diagnostic equipment.
• Identify additional service and repair opportunities and discuss these with customers and internal teams.
• Carry out all work in line with quotations and time guides, highlighting where additional work may be required.
• Install software updates and system enhancements when released.
• Complete electronic job cards, reports and timesheets accurately and in real time.
• Order and manage parts required for repairs and return parts promptly upon job completion.
• Support call‑out and overtime requirements where required.
• Attend product and systems training to maintain technical competence and product knowledge.
• Ensure all work is completed safely and in accordance with company and manufacturer standards.

To be successful in this role, you'll bring strong technical capability, a proactive attitude and a customer‑focused approach. You'll be someone who takes pride in delivering high‑quality work, enjoys problem‑solving and can work independently while representing SMT GB professionally on customer sites.

• A formal engineering qualification in Plant Maintenance, Agricultural Engineering, HGV Mechanics or a related discipline (NVQ Level 3, City & Guilds or equivalent).
• Proven experience repairing and maintaining heavy construction plant, agricultural machinery, HGVs or similar equipment.
• Strong diagnostic and fault‑finding skills across diesel engines, transmissions, drive trains, hydraulics and electrical systems.
• The ability to read and interpret technical manuals, wiring diagrams and service information.
• Experience using diagnostic tools and electronic service systems.
• Excellent problem‑solving abilities and a methodical approach to fault diagnosis.
• Good communication skills and the ability to build positive relationships with customers and colleagues.
• Strong IT skills and confidence using digital reporting systems and mobile technology.
• A commercially aware mindset with a focus on delivering excellent customer service and identifying opportunities to support customers further.
• The ability to manage your own workload effectively, prioritising jobs and responding to changing customer requirements.
• A commitment to maintaining high standards of health, safety and environmental compliance.
• High levels of attention to detail and a professional approach to work.
• A positive, flexible attitude and willingness to participate in overtime and call‑out activities when required.
• A full UK driving licence.

• Welding and fabrication experience.
• Previous experience working with Volvo Construction Equipment or similar heavy plant machinery.
• Experience working in a field‑based service environment.
• Familiarity with telematics systems and modern machine technology.
• Relevant health and safety qualifications such as IOSH Working Safely.
• LGV/HGV, plant operator or lifting‑related qualifications.

• Health Cash Plan, 24/7 GP access and physiotherapy support.
• Enhanced sick pay, maternity, paternity and adoption leave.
• Pension with up to 5% employer contributions.
• Cycle to Work scheme and salary sacrifice car leasing options.
• Employee discounts platform.
• Paid volunteering day, refer‑a‑friend bonus and long service awards.
• Access to employee‑led initiatives, recognition programmes and wellbeing support.